Customer

“I think I think I picked a, in some ways a challenging business because it's a software as a service where the customer has to like truly make a decision to become somebody in order to be using your product.”

“Take the single assumption your dream depends on. Usually some version of like people will pay for this. Design the cheapest possible way to get a real yes or no from a real customer. Like one offer email, one weekend of doing the thing manually. Run it inside…”

“Yeah, I think the silver lining is that our relationship with our customers is so much better, because every time we go there, they're like, this was a best-in-class recall.”

“Customers will lie to you and they'll say like, Hey, this is great. This is wonderful. And then not pay you money. But you should know whether your product is actually differentiated or not. And if a customer is not gonna kind of pay you money, they're sort of…”

“If you cannot crystallize it for your investors, You won't be able to crystallize it for customers, and VCs are not necessarily forward indicators of the market, but there's some derivative of what your customers are seeing, because if everyone wants to buy yo…”

“One of the core premise and one of the ways that our customers are actually finding value and simile is actually avoiding really damaging decisions that could have costed them hundreds of millions of dollars.”

“An AI agent should just be the front door of your business, of your brand, and every interaction, whether it's like reactive or proactive with a customer should be handled by AI.”

“The biggest opportunity for founders is to become an educator. Become the person who all the customers look to as the expert.”

“The future of Senra is to just build more factories close to our customers where they kind of have this embedded engineering partner from the early prototype phase, and we're giving them manufacturing advice, we're giving them supply chain advice, and we're re…”

“NVIDIA invests in over 50 plus of their customers in the last six, nine months.”

“Most people love outcomes until they have an outcome. Because once you have an outcome, it's like giving away royalty, right? I mean, I've talked to customers who love, you know, outcome-based pricing, and I say, I'm all in until they, oh my God, like, what ar…”

“It actually ended up that the most customers are our most valuable customers are all like over 45 and it completely shocked us because all of our advertising is very silly, very, I mean, I'm in the ads being goofy. If you go to facilitator.com, it's kind of a …”

“We have 15,000 customers.”

“If you tell people how great you are, your customers aren't going to feel compelled to tell people how great you are. You're already telling everybody. But if you never pound your chest and see how great you are, the customer will look at what you're doing and…”

“So what we do is we do an old school philosophy of we mapped out our customers. We know who they're friends with and what they go do. And we go and we say to them, Hey, can you make an introduction for me? And by the way, we'll give you know, like a discount o…”

“At any given point, you have one question you're trying to answer, and you want to go get that answer. That's all that you need to make something work. Don't overthink it. The one question we have right now is not any of that shit. All we need to know is do cu…”

“They say you should see what the good customers have in common, but that's not the end of the sentence because a lot of the things that good customers have in common, they also have in common with the bad customers because it's just what your customers do. It'…”

“The degree of truly making sure you're not translating any of that language with your, you know, going in here and coming out the other end with your language and your wants and your, that's going to kill you as a young company.”

“We're like, 350,000 customers or so.”

“Don't listen to what investors say. They're not close to the customers and the users. They don't actually know. They could maybe be a proxy at best, but they're pretty noisy proxy.”

“I was told this stat, it's round numbers, so I can't imagine it's entirely accurate, but you know, basically that customers, 80% of customers buy to avoid pain or reduce risk, as opposed to the other one out of five to increase upside.”

“The founder needs to have intuition of what they want. The customers aren't going to know.”

“Where with the investors, you are presenting them larger than life vision that I talked about. With your customers, you have to match your story to the outcomes that they care about.”

“So, I think those are the biggest low moments for any founder, when you think you're building, building something meaningful, and you're not getting a response they're looking for.”

“We're in this weird period for the last year where customers are okay with half finished software. They get inside with you. They're kind of interested in working with you, et cetera. Like those days are going to end.”

“What is interesting now in a world, which you're not building screens, but you're solving problems, as long as you're smarter customers, at least they're actually very good product managers. They're giving you use cases or pain points that I want you to solve …”

“All the knowledge in a company is with the individual contributors are doing the work and the customers that like, there's no There's no knowledge with the people who are talking to you as CEO who are on your staff.”

“And that transparency that I had around what I was doing, and they, I developed credibility with them, even though sometimes what I said was not always right, because I'm not this database expert, it made, made this relationship with these engineers strong, an…”

“We guarantee 20% of the capacity of the battery to the customer no matter what.”

“When your customer tells you you're doing right, they don't tell you what you're doing right, they tell you how they're judging you, what they're observing. You and I do, you do thousands of things for your customer. Your customer does not see the thousand thi…”

“Your clients want you to be profitable. In fact, it's the number one customer, the number one person in your life that wants to be profitable is not you, it's actually your customer, and we don't believe that.”

“10% of my customers did fantastic things with it. And 90% of them did next to nothing with it.”

“I think one of the other failures, by the way, that's even prior to that, and more, the easier failure to become a consulting firm, it's where you build the product in the field that the customers are asking for, rather than the one that's actually valuable to…”

“What the demo does is it changes the locus of what you're thinking about from thinking about what can I build to what is it that the customer wants? And am I solving that pain point for the customer?”

“I really believe the best companies themselves are non-consensus to customers. I just think that the investing market is, is, is, is different than that. Like they kind of understand that and therefore a comment on investors being consensus is very different t…”

“Listening to their customers, which is a good habit if you're trying to be incremental, a really bad thing if you're trying to be revolutionary.”

“Speak with customers so much, in fact, that you know, you can just start predicting what they're going to say next, because you've heard it so many times before, right? That when you start knowing that, that's like, oh, I've heard this before. Then you know th…”

“You need to build a business that's built on either I want it right now. Can I get it? And then you put a price tag and they're saying, I will pay for it, right? So strong positive emotion or strong negative emotion. It's like, this is absolute shit. I w…”

“Product market fit for me is that when you talk with 10 customers, two people are loving this and want this. That's great product market fit. Now, you need to figure out who's the two, who, what makes them special, who are the segments, and then you can pick 1…”

“So the customers we've seen have most success with AI, I think are still fairly conservative about some of the ways in which they use this stuff. And so I do think today that the most successful customers really lean on Things like you know, our next edit pred…”

“We have a rule at our company that you're never allowed to talk badly about a customer ever.”

“You figure that probably, Nine out of 10, maybe 19 out of 20 of the companies are failing because they're not listening. Most of those three quarters of those are because they're not listening to their customers.”

“All you're doing there is you're diluting yourself. You own less of the company and you now have more people to answer to. You can't just answer to your customer and your employees anymore. You have this investor class that you have to like answer to and they …”

“98% of customers, all they care about, the only thing they care about is getting the best price, right?”

“When you deploy customer-facing AI effectively, you end up talking to your customers more.”

“Many of our customers, they literally have pictures of their AI agent's performance on the wall. And their monthly, the monthly performance of them.”

“When you put the customers and prospects, your potential customers, prospects in the room, they can't help. Your customers will just sell your prospects for you.”

“I think our customers has been the biggest investor of Monday. More money than we ever raised from investors.”

“The most fanatical customer is going to make your best employee.”

“You gotta like make your product, your ideas. It won't survive contact with customers. So you have to show them what you're working on. Launch earlier than you're, you know, comfortable doing.”

“If you're saying that to your customers, you made a mistake, they did not make a mistake.”

“And when somebody has deep expertise, it's very difficult to imagine that other people don't know what you know. It's very hard to kind of put yourself in their shoes, right? And you just think, well, doesn't everybody know this? Or maybe even, you know, yeah,…”

“We give folks, this is another reason we build our own models, a billion randomized tokens that they can query themselves to validate that we use copyright free information and that, you know, our bias and toxicity distribution is what we say it is”

“If you don't gain energy meeting with customers, maybe you should find another CEO.”

“I do not like to lead with discounting. It is a disservice to the customer and to the company and to you as a rep to lead with discount.”

“Don't take money from customers, right? It's fraught with a conflict of interest.”

“If they've tried to solve the problem before, I know one thing for sure, and that is that they believe the problem exists. If they haven't tried to solve the problem before, on what basis can I assume that they believe the problem exists? If they were desperat…”

“Without customer involvement, this net zero business is dead on arrival.”

“Functions like a, like an outside salesperson. You can't make them be in the office. I don't want them in the office. I want them in front of customers.”

“So I've seen a lot of companies have come to me that have attempted to do category creation or pretend that they're doing this new category of things, and then it's Been a disaster. Customers are just very confused. They don't understand why this is different …”