customer

“If I have the same sales and marketing conversation that I would have with a customer six months before launch of the product, pitch the whole value, and then ask them a simple question, would you pay for this innovation? And if someone says no, chances are yo…”

“If you have a freemium product, I guarantee you, 75% of your customers in freemium product are not aware of what you're selling.”

“If you're in market, And you're selling and you have happy, engaged customers. There's differentiated value there. That's why they picked you. That's why they love you. That's why they don't turn out on you. It's there. You might not know what it is. We might …”

“Quality is defined by the customer. And if we don't know who our customer is, we literally don't know what the word quality means.”

“The best reps will also tell reps when not to buy their product. As painful as that seems in tougher times in 20, 24, the best reps say, no, you know, we're not there yet. We're not the right. If you need this feature, if you need this integration, I want you …”

“95 times out of a hundred, you've got to find a way at least to close the first 10 customers yourself.”

“If you get your customers and prospects together, you sell more, get your customers. It does not need to be a million dollar, a ten million dollar event. It can be roots, prices. It can be whatever. Does not even be a fan. Just get them together... Your custom…”

“The folks that are really great at product, the founders that are always deeply in the weeds on product and still care a lot and are still talking to customers no matter how late stage it gets.”

“The simple guidance here for salespeople is that you've got to shift Your posture from asking the customer what they want and just diagnosing their needs to actually recommending to them what they should do.”

“Generally people who have a lot of reputational skin in the game, who've invested a lot in building up a reputation over time, are going to be much more cautious about disappointing their customers or risking negative feedback than someone nobody's ever heard …”

“If you are in a situation where the product manager is literally not allowed to talk to a customer, There is something structurally wrong and that needs to be fixed first.”

“And when somebody has deep expertise, it's very difficult to imagine that other people don't know what you know. It's very hard to kind of put yourself in their shoes, right? And you just think, well, doesn't everybody know this? Or maybe even, you know, yeah,…”

“If you're saying that to your customers, you made a mistake, they did not make a mistake.”

“So the customers we've seen have most success with AI, I think are still fairly conservative about some of the ways in which they use this stuff. And so I do think today that the most successful customers really lean on Things like you know, our next edit pred…”

“I was told this stat, it's round numbers, so I can't imagine it's entirely accurate, but you know, basically that customers, 80% of customers buy to avoid pain or reduce risk, as opposed to the other one out of five to increase upside.”

“They say you should see what the good customers have in common, but that's not the end of the sentence because a lot of the things that good customers have in common, they also have in common with the bad customers because it's just what your customers do. It'…”