customer

“Listen to their problems, not their solutions. So customers will tell you the pain that they're facing. Listen to that. When they talk about the solutions, their proposed solutions, you could just completely ignore that. Because they generally aren't that grea…”

“Like you can think that you're delivering this game changing such and such platform, something, something, but like what your customers say about you or what they say to their friends when they're talking about your software, I mean, that's ultimately who you …”

“If you can make a list of all your customers, even if that list is a 100,000, or 500,000, if, as long as it's not mainstream enough, they'll be in the tens of millions, you're probably gonna do sales.”

“Probably 75% of our customers so far have bought homes in two to three weeks. And they're in a home like in a month, month and a half. From the time they heard about zero down a month and a half, they're in a home, which is crazy.”

“If you're showing this to potential customers, I think they'll care less about the fact that the product is ML-driven and more about the fact that it's personalized digital therapy.”

“And I think you might find that with your customers, like, even if you screw up, like, if you really care and you're really helping them, they're not gonna fire you. They're not gonna fire you. It's, it is so rare to find products or people who actually care. …”

“I think one of the other failures, by the way, that's even prior to that, and more, the easier failure to become a consulting firm, it's where you build the product in the field that the customers are asking for, rather than the one that's actually valuable to…”

“What the demo does is it changes the locus of what you're thinking about from thinking about what can I build to what is it that the customer wants? And am I solving that pain point for the customer?”