customer
also referred to as: customers
5 statements across 3 episodes · 1 bullish · 0 bearish · 3 people on the record · first statement Jul 6, 2023 by Jack Altman · across every show →
Everything said about customer, oldest first
Jul 6, 2023
New leaders must speak to 100 customers before making business decisions
“Before you do anything, go talk to a hundred customers, or 200 customers don't do anything, don't make any business decisions until you've done that. Talk to customers of every different size, talk to Talk to the heads of HR. Talk to the admins who are deployi…”
Dec 21, 2023
Blank: Founders cannot be smarter than potential customers' collective intelligence
“It created essentially modern entrepreneurship where it says there are no facts inside the building. So get the hell outside. And the other version of this is there's no way you could be smarter than the collective intelligence of your potential customers as s…”
Jul 1, 2025 positive
Tomer London: Initial product-market fit means 2 out of 10 prospects love the product
“Product market fit for me is that when you talk with 10 customers, two people are loving this and want this. That's great product market fit. Now, you need to figure out who's the two, who, what makes them special, who are the segments, and then you can pick 1…”
Jul 1, 2025
London: Polite customer feedback provides zero signal compared to extreme reactions
“You need to build a business that's built on either
I want it right now.
Can I get it?
And then you put a price tag and they're saying, I will pay for it, right?
So strong positive emotion or strong negative emotion.
It's like, this is absolute shit.
I w…”
Jul 1, 2025
London: Strong customer intuition means predicting what customers will say next
“Speak with customers so much, in fact, that you know, you can just start predicting what they're going to say next, because you've heard it so many times before, right? That when you start knowing that, that's like, oh, I've heard this before. Then you know th…”