customer

also referred to as: customers

6 statements across 6 episodes · 5 bullish · 0 bearish · 6 people on the record · first statement Jan 9, 2020 by Marcia Kilgore · across every show →

Everything said about customer, oldest first

Jan 9, 2020 positive
Insight
Kilgore: Founders must listen to social media attacks instead of getting defensive
“Customers will attack you all the time, especially with social media, right? So you will get onslaughts and onslaughts of people criticizing you, and you have to actually take it and think, you know what? Listen to them, because they're telling you what to do.…”
Marcia Kilgore Jan 9, 2020 ▶ 11:42 Live From The HIBT Summit: Marcia Kilgore
Oct 17, 2022 positive
Insight
Employees, not customers, are the most important people in a business
“The most important person in your business, it's the customer. Stupid. It's the customer. No, it's your team members. And if they know that they're that highly regarded, they're going to take care of our customers or our guests, as we like to say, as if my mot…”
Craig Culver Oct 17, 2022 ▶ 52:33 Culver's: Craig Culver
Dec 14, 2023 neutral
Insight
Blumenthal: Customers prioritize appearance and price over a company's social mission
“What's most important to customers. And when they're buying glasses, what's most important is the glasses look good on their face. Then how much do they cost? And then is it good quality and is it good service? Lastly, you know, is there a social ethos behind …”
Neil Blumenthal Dec 14, 2023 ▶ 8:24 Framing the future of eyecare with Neil Blumenthal and Dave Gilboa of Warby Parker
Dec 23, 2024 positive
Insight
Tindell: A Business's Most Fanatical Customers Make Its Best Employees
“The most fanatical customer is going to make your best employee.”
Kip Tindell Dec 23, 2024 ▶ 57:39 The Container Store: Kip and Sharon Tindell
Mar 23, 2026 positive
Insight
O'Hayer: Brands that don't self-promote inspire customers to do it for them
“If you tell people how great you are, your customers aren't going to feel compelled to tell people how great you are. You're already telling everybody. But if you never pound your chest and see how great you are, the customer will look at what you're doing and…”
Matt O'Hayer Mar 23, 2026 ▶ 53:56 Vital Farms: Matt O’Hayer. How a serial entrepreneur re-branded the egg
Aug 10, 2026 positive
Opinion
Best-in-Class 2024 Product Recall Actually Improved MadeGood's Relationships
“Yeah, I think the silver lining is that our relationship with our customers is so much better, because every time we go there, they're like, this was a best-in-class recall.”
Nima Fotovat Aug 10, 2026 ▶ 1:00:38 MadeGood: Salma and Nima Fotovat Lost Their First Business. They Grew Their Next One Into a Snack Giant.
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