customer

“85% of customers were put on hold, 67% hung up, and 48% fell unhelped.”

“I'm usually thinking about the customer so aggressively, and I'm thinking about the promise to the customer so aggressively that these ups and downs in the market and the market cycles, they don't impact me as much. Clearly, you want to have capital. To weathe…”

“VCs who ask founders to talk to their customers right off the bat, I tell the founder like, whoa, slow that down a minute. Like that's a bad sign about the VC that they want to go for the sanctum sanctum. Before they've even had a chance to build trust.”

“Well, yeah, I think that one of our internal mantras is always believe that the customer understands what their problem is. Never believe that the customer understands what the best solution is.”

“Customers will have less apps in their phone, not more, and they will not have five banking relationships or 10 banking relationships or five different wallets. So I would expect a significant consolidation of that over the next few years”

“And I think it's only by talking to customers that you build real conviction.”

“I think that Customers are ultimately going to shop healthcare like they shop everything else, and that until, until that happens, like, healthcare is going to remain as fucked up as it is right now.”

“If you resonate, if you have super horizontal product messaging, It's much harder to resonate with people.”

“Market to your customers differently than to the market that your customers should already be probably on a beta before you even announce it to the market.”

“Broadly speaking, listen to customers about their problems and generally ignore their recommendations around solution because they may not, building exactly what they want may not be the most elegant way to solve the problem.”

“But I think differentiation in the customer's voice. It's one thing for you to be able to say why your data lake is better than the others, but if your customer can't parrot that back to you in one sentence, then you haven't done your job yet.”

“You absolutely should if you need to, and you should not close a certain type of customer, you should fire a customer.”

“I've always looked at, like, when you walk in a room to a customer, if you can ask them questions that show that you know who they are, that you're one of them, that's like the best, that's the best way to, you know, open up the conversation.”

“Functions like a, like an outside salesperson. You can't make them be in the office. I don't want them in the office. I want them in front of customers.”

“Don't take money from customers, right? It's fraught with a conflict of interest.”

“I do not like to lead with discounting. It is a disservice to the customer and to the company and to you as a rep to lead with discount.”

“I think our customers has been the biggest investor of Monday. More money than we ever raised from investors.”

“And that transparency that I had around what I was doing, and they, I developed credibility with them, even though sometimes what I said was not always right, because I'm not this database expert, it made, made this relationship with these engineers strong, an…”

“The founder needs to have intuition of what they want. The customers aren't going to know.”

“One of the core premise and one of the ways that our customers are actually finding value and simile is actually avoiding really damaging decisions that could have costed them hundreds of millions of dollars.”