customer

also referred to as: customers

36 statements across 34 episodes · 14 bullish · 1 bearish · 33 people on the record · first statement Jun 11, 2016 by Rob Biederman · across every show →

Everything said about customer, oldest first

Jun 11, 2016
Assertion Not checkable as stated
HourlyNerd has worked with 5,000 customers and 21,000 consultants
“We worked with about 5000 customers and we haven't got 21,000 nerds.”
Rob Biederman Jun 11, 2016 ▶ 9:12 He Was 26 And Gave Up a $400k+ Salary for HourlyNerd.com, EP 276: Rob Biederman
Jun 16, 2016 negative
Assertion Partly supported
Cisco: Fewer than 20% of daily deal customers ever return to merchants
“Less than 20% of the customers ever return.”
Carlo Cisco Jun 16, 2016 ▶ 5:52 Your $250 Ticket to Luxury Did $700,000 in 2015, EP 292: Carlo Cisco
Jul 10, 2016
Assertion Not checkable as stated
Vu: Avocode has 2,800 paying customers and no free tier
“We have 2800 customers. And we don't have any free plans. We only have free trials, so all of our users are paying users.”
An Vu Jul 10, 2016 ▶ 4:51 EP 351: $50K Monthly Revenue, Finally Designers Can Quickly Give File to Developers with Anh Vu of Avocode
Oct 4, 2016
Disclosure
Sanwal: CB Insights Customers Pay $40k to Several Hundred Thousand Annually
“Typically just the price wise, you know, customers pay us anywhere from around 40,000 a year up to a couple 100,000.”
Anand Sanwal Oct 4, 2016 ▶ 7:58 EP 437: SaaS $10m Raised, $8m+ 2015 Revenue, The Algorithmic Mckinsey with CB Insights CEO Anand Sanwal
Jul 10, 2017 positive
Assertion Not checkable as stated
KnowBe4 has over 9,500 paying customer companies
“9500 and dust.”
Stu Sjouwerman Jul 10, 2017 ▶ 9:44 716: Putin is Making This Man $50 Million Per Year
Oct 8, 2017 neutral
Disclosure
Chait: Pre-paid annual subscriptions make customer payback periods less concerning.
“We generally have our customers that prepay for the subscription period. So that's really less of a concern for us. And also like we're well capitalized.”
Daniel Chait Oct 8, 2017 ▶ 16:06 806: SaaS: Recruiting Tool w/ $60m Raised, 2000 Customers, Unleashes CRM
Nov 3, 2017
Assertion Not checkable as stated
Szczerba: Yeti Data serves fewer than half a dozen customers
“So we have, we're less than half a dozen.”
Victor Szczerba Nov 3, 2017 ▶ 6:45 832: SaaS: Machine Learning and AI for Re-Engaging Customers, $250k ACV and $1.5m Raised
Nov 20, 2017
Assertion Not checkable as stated
Sridhar: 80% of Kinvey customers expanded contract revenue within year one
“Revenue retention was all, was moving towards expansions where 80% of our customers expanded revenue within the first year.”
Sravish Sridhar Nov 20, 2017 ▶ 12:07 849: SaaS: Kinvey Acquired for $50m To Help Frontend Devs Be Backend Devs
Jan 28, 2019 neutral
Assertion Not checkable as stated
All 3,200 Weblium customers pay their annual subscription upfront
“They prepare for a year, so that is why we don't have any, all of those 3200 customers, they paid for a year in the back.”
David Braun Jan 28, 2019 ▶ 17:51 1283 $100m Exit Was $45m Cash Upfront, Using To Launch New $10/mo Website Builder with 3250 Customers
Feb 12, 2019 positive
Assertion Not checkable as stated
Schiltz: Conga has reached nearly 11,000 customers and 800,000 users
“Close to 11,000 now. Yeah, definitely strong growth. Close to 800,000 users now.”
Matt Schiltz Feb 12, 2019 ▶ 4:03 1298 Conga Passes 11k Customers, $80m ARR, Q1 2019 IPO?
Jun 19, 2019 neutral
Assertion Not checkable as stated
Patton: Clear C-Two has around 450 corporate customers
“We have an install base around 450 or so customers. Companies”
Mickey Patton Jun 19, 2019 ▶ 5:52 1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR
Sep 9, 2019 bullish
Assertion Not checkable as stated
Soto: Guesty customers grow their property count 5x in year one
“Almost all of our customers, the average they grow in one year is more than five X.”
Amiad Soto Sep 9, 2019 ▶ 9:26 1507 Guesty Passes 1,000 Customers, 50,000 Properties, Charging 2-5%
Nov 7, 2019 neutral
Assertion Not checkable as stated
Chore Relief Reports a 25% Repeat Customer Rate
“25% return customers.”
Tariq Khribech Nov 7, 2019 ▶ 9:18 1566 How This Thumbtack Competitor Hopes to Win with $50k in GMV Last 12 Months
Jan 28, 2020 neutral
Assertion Not checkable as stated
Creusy: Upfluence 5-Year Historical ACV Was About $9,000 Across 1,000 Customers
“Actually the overall, the entire company over five years, a thousand customers, I believe the average The average cost value of all our years was about 9000 dollars.”
Kevin Creusy Jan 28, 2020 ▶ 3:39 1648 How He Spun $4m ARR Influencer Marketing SaaS Out of Agency
Apr 15, 2020 positive
Assertion Not checkable as stated
Gopalan: MedStack serves close to 70 customers
“Close to 70.”
Balaji Gopalan Apr 15, 2020 ▶ 6:35 1726 HealthTech Company Expects To Hit $1m in ARR As Critical Tech During COVID
Aug 13, 2020
Disclosure
Singh: Artivatic's average customer pays around $20,000 per month
“As of now, we have seen an average customer who's paying to us is around 20,000 dollars.”
Layak Singh Aug 13, 2020 ▶ 6:08 Artivatic Insurtech API $1m Revenue, Closing $500k Round Now
Nov 9, 2020
Assertion Not checkable as stated
Fullcast Contracts Range From $30,000 to $200,000
“We've got some customers that have started with only about 20 reps and they're as low as, you know, 30 K. We got customers at 600 reps and they're all the way up to 152 hundred K.”
Dharmesh Singh Nov 9, 2020 ▶ 4:23 FullCast Hits $1.1m ARR, Pure SaaS From $1m Agency in Rev Ops Space
Feb 6, 2021 neutral
Assertion Not checkable as stated
Loomly's highest-paying customer pays around $20,000 per year
“Something in the, like the range of 20,000 per year.”
Thibaut Clément Feb 6, 2021 ▶ 18:11 How Loomly Hit 7k Customers, $4.2m SaaS Revenue Starting With An Agency
Feb 21, 2021 neutral
Disclosure
Harris: SpringBig had 500 customers a year ago
“500.”
Jeffrey Harris Feb 21, 2021 ▶ 4:47 SpringBig Raised $11.5m on $100m Valuation at $20m Revenue in Niche CRM Space
Feb 21, 2021 neutral
Disclosure
Harris: SpringBig serves about 850 customers
“About 850.”
Jeffrey Harris Feb 21, 2021 ▶ 4:41 SpringBig Raised $11.5m on $100m Valuation at $20m Revenue in Niche CRM Space
Mar 1, 2021 neutral
Assertion Not checkable as stated
AX Semantics has roughly 800 customers
“Today we would have around 800.”
Steven Morrell Mar 1, 2021 ▶ 5:25 They Grew 60% YoY to $4.2m Revenue By Spending $300k on FB Ads
Mar 5, 2021 positive
Assertion Not checkable as stated
Curaytor ended 2020 with customer base split 50/50 services and tech
“So last year we ended with 50% of our customers who have a professional service And 50% who just rely entirely on our tech platform.”
Jimmy Mackin Mar 5, 2021 ▶ 3:38 Real Estate Tool Loses $3.6m During COVID, Now Recovered to $10m Run Rate
Jul 10, 2021 neutral
Assertion Not checkable as stated
Dabachnikov: ScholarshipOwl customers retain for 7 to 8 months
“They stay seven to eight months in most cases.”
David Dabachnikov Jul 10, 2021 ▶ 13:19 ScholarshipOwl Breaks $4m Revenue Helping 15k Students Get Loans
Sep 26, 2021 positive
Assertion Not checkable as stated
QuantHub grows customer base to 21 clients
“We're now up to 21 customers.”
Matt Cowell Sep 26, 2021 ▶ 6:55 Quanthub Helps you Hire Engineers, Raised $2m on $8m Valuation, On Track to Break $1m ARR
Jan 1, 2022 bullish
Assertion Not checkable as stated
Incrmntal is currently onboarding three to four customers a week
“Even though we've been out in open paying beta only for a couple of months, now we're onboarding three, four customers a week.”
Mayor Sadra Jan 1, 2022 ▶ 6:58 Zero to $800k in 5 Months, Advertising Attribution Platform Incrmntal Breaks 24 Customers
Jan 5, 2022 neutral
Assertion Not checkable as stated
OzoneTel serves 2,000 customers globally and 8 in the US
“In the U S we are serving around eight, eight customers. We are around 2000 customers.”
Chaitanya Chakareti Jan 5, 2022 ▶ 6:47 Bootstrapped to $10m in India, Now Raising to Introduce Call Center Software to US
Mar 9, 2022 neutral
Disclosure
SemiCab has acquired just eight paying enterprise customers since late 2020
“Yeah, we started bringing on customers at the end of 2020, and we have eight customers that we have brought on during this time.”
Ajish Kapoor Mar 9, 2022 ▶ 3:48 Trucking Software Goes $0 to $1.4m in 11 Months, $35m Valuation
Apr 14, 2022 bullish
Assertion Not checkable as stated
Quantagonia has signed 10 to 11 enterprise letters of intent
“We have signed up with 10, 11 customers on an LOI basis.”
Dirk Sakil Apr 14, 2022 ▶ 5:10 Can This Quantum Compute Startup Get 11 LOI's To Convert to $100k+ ACV's?
Apr 22, 2022 bullish
Assertion Not checkable as stated
90% of closed Goldcast customers attended an event first
“Most of our customers, like we did some math recently, like, 90% of our customers we close are people who attended an event before talking to sales.”
Palash Soni Apr 22, 2022 ▶ 10:44 New Event Tool Worth $40m with $2.5m in ARR, Raising More Now
Jun 2, 2022 positive
Assertion Not checkable as stated
Fosselius: Dixa had around 1,000 customers before its recent acquisitions
“So just around a thousand customers including both the very small ones we had in the beginning, we were starting out as an SMB and then gradually into, to more mid market where we play today and even enterprise to some extent.”
Mads Fosselius Jun 2, 2022 ▶ 3:13 Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation
Jul 21, 2023 positive
Insight
Sanwal: Customers should speak 20 to 25 minutes in 30-minute discovery calls
“In a 30 minute conversation, if they're talking 20 to 25 minutes, that actually means I'm asking questions, I'm actually getting insights from them. So, don't dominate.”
Anand Sanwal Jul 21, 2023 ▶ 14:33 Don't do these 68 things in your SaaS company
Aug 21, 2023 positive
Assertion Not checkable as stated
Shipyard customers increase platform usage by 10% to 15% month-over-month
“Generally what we're seeing on our side is that people are growing their usage by about, like, 10 to 15% roughly on a monthly basis.”
Blake Burch Aug 21, 2023 ▶ 5:15 How He hit $12k monthly revenue building the Zapier for Data
Aug 28, 2023
Assertion Not checkable as stated
Lee: Smith.ai currently serves 3,000 customers
“Three, 3000.”
Aaron Lee Aug 28, 2023 ▶ 11:37 Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month
Aug 28, 2023 bullish
Prediction Not checkable as stated
Lee: Smith.ai could reach 5,000 to 6,000 customers by year-end
“Oh, I think we can actually get to about like, if we are lucky, we probably can get a five to 6000.”
Aaron Lee Aug 28, 2023 ▶ 11:43 Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month
Aug 6, 2024 positive
Insight
Sam Jacobs: Profitable Companies Are Controlled by Customers, Not Investors
“The benefits of being a profitable company is that your customers control the company, not your investors.”
Sam Jacobs Aug 6, 2024 ▶ 9:22 How Pavilion Hit $10m in Revenue While Balancing Investor and Customer Demands with CEO Sam Jacobs
Mar 18, 2026
Disclosure
TeamSupport offers renewal discounts for customer referrals
“So what we do is we do an old school philosophy of we mapped out our customers. We know who they're friends with and what they go do. And we go and we say to them, Hey, can you make an introduction for me? And by the way, we'll give you know, like a discount o…”
Grant Stannis Mar 18, 2026 ▶ 13:01 How TeamSupport Reached $10M–$25M ARR With 1,000 Customers | Grant Stanis
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 2,600 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.