customer
also referred to as: customers
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Jul 5, 2021 by Toni Cowan-Brown · across every show →
Everything said about customer, oldest first
Jul 5, 2021 negative
Cowan-Brown: SaaS customers often utilize only 20% of software capabilities
“I saw this in SaaS with customers buying new software, which also led to them only using 20% of the software because they wouldn't figure out all of the other things that this software or tool did. They were just using it to replace the one thing.”