Consumers

“We're going to measure every company by the best possible experience that we've had.”

“We do a survey every year. We go out to consumers, not to our com, our customers, and just say, you know, how do you feel about customer experience? And 30% of those consumers said, I will leave that brand if I have one bad experience.”

“The big change in my thinking is that coding agents are a way to interact with the world generally. And you've seen a lot of this on X, you know, people use cloud code to edit videos, you know, or codecs to You know, create a game that they play with their kid…”

“And I feel we should look at models as interpreters rather than someone who's analyzing. Analysis is still going to be on the consumer side.”

“Consumers don't want to pay. So there's two things to understand about consumers that Silicon Valley has to relearn about every 10 years. Number one, consumers do not want to pay for software. And number two, consumers do not care about being productive.”

“I still posit 70% of the compute demand for AI is being consumed by consumers who are getting a free ride.”

“We, as consumers, are probably gonna start to experience this model progress kind of almost less and less.”

“I still think that we will be a few months hence before folks are actually agreeing to You know, agents using the wallet beyond a particular scoped transaction”

“B to B businesses, you can talk to a dozen customers, and if you get a similar story about the value of the product or service, you can be confident that you're going down the right track. Consumers, you would need to do larger surveys, larger sample sets, and…”

“So we actually believe that artificial intelligence will not be something that consumers will pay for.”

“We don't see a way that consumers will use this daily rather than weekly with the technology we have right now.”

“Today, people are like, yeah, I'm gonna try chat GPT or whatever. It's 20 dollars a month or 200 dollars a month. That is unsustainable for if you think consumers are gonna pay that. There's just no way. Unless it's incredible, but they're not gonna, you know …”

“If you look at the revenue per token right now, if I was optimizing only for today, I would give every token to the API. Order of magnitude more than to the consumer.”

“India's growing at, say, seven percent or six percent, it will continue to do so for a period of time. GDP per capita will go up, so consumer will do well energy will do well, energy consumption goes up as GDP per capita goes up, maybe above 5000 dollars.”

“I learned a hard lesson that if you disappoint a consumer once, they're not just going to not try that 15th product, they'll stop buying your brand altogether.”

“Customers don't know what They want, and they're very bad because it's a subconscious decision, especially for consumers. Like what I purchased, what I wear is not a conscious decision. And when you're consciously trying to answer a subconscious decision, you …”

“I don't think most consumers are going to pay 20 bucks a month for this”

“You cannot put consumer as mass mass premium and premium. That's a very I would say unintelligent way of putting the consumers into that. There are only use cases you can put it that way, right?”

“I rarely have seen any company succeed trying to do, go after Multiple end markets at the same time. You know, it's usually you have an A team. An A team is focused on one thing. Your culture as a company is oriented towards either consumer or enterprise.”

“Anthropa took a different approach and just said, we are going to focus on enterprise. They tried consumer early on, but it became clear they didn't have traction, so then they just went all in the enterprise.”

“Anthropic is, I mean, it's a generational, generational company. It changed coding. It changed everything. But the only place Anthropic is weak is consumer.”

“Most people don't want to save time. They want to spend time.”

“I actually think conversely in consumer, having a beginner's mind and a high willingness to be embarrassed is a competitive advantage because so many consumer products feel embarrassing and, you know, they're immediately dismissed as embarrassing or impossible…”

“And consumers over the next three or four years will have their own agents.”

“KBMG had this report that 60% of consumers use this on a weekly basis”

“I think actually we're reaching this point in AI where it is still going to be the major topic of conversation, but I think the, I think some of the sort of novelty of it is, is wearing off now, and I think we'll see it kind of plateau, and then I think the pr…”

“A lot of people consider a good trial to paid conversion rate, especially like in consumer of like four or five percent, even some B to B, it's hard to get above like five percent.”

“I learned that the hardest thing to do is to get your first customer in any one of these segments. It's okay. Like consumer is, is, it's not that hard to get your first customer. There's enough people out there. In terms of wholesale, everybody wants to know, …”

“You find that most of the things that people warn you about don't come to pass. And like most of these edge cases don't come to pass. I think it's a little bit different in consumer with fraud and stuff like that, but it'd be to be generally don't need to worr…”

“And the, and for most things, a consumer cannot discern the difference between a frontier model And a model three to six months behind it. Like if you need to have a travel concierge plan your trip, I think a model like three, four months behind, I don't think…”

“And now because consumers are paying for software, because anybody can make software, I think we're going to see this like renaissance of people creating million dollar run rate businesses as individuals.”

“And then look, I think the second thing is software can do so much more for us than it could five years ago. Like it's incredibly ambitious. So sure. Maybe I'll have more subscriptions, but the parts of my life that are addressed by software are so much more s…”

“I think those are going to be really like emotionally life-changing for people because you, because just like a little bit of movement in an image from a grandparent or a relative or whatever you haven't seen in a while, it really does make a big emotional imp…”

“So, you know, socialism with Chinese characteristics also means to me investors and companies kind of lose. They're pretty miserable. Consumers win, and the national government wins.”

“Consumers today still buy 80% of beauty for the first time in a store, in an offline environment, because the emotional touch, feel factor is still so huge in beauty”

“And eventually, if it's good enough, most consumers will just interact with the agent instead of even logging into the mobile app or the website.”

“Allow for automatic action on information. Like, people will do that, because we have observed that behavior today.”

“This is probably going to be happening more and more, From the research side of things all the way to making purchases probably agentically when prices are right”

“Google's top SKU is 250 a month. Grox is 300 a month. I don't think we've ever seen a time where consumers were paying those kinds of prices.”

“Metrics, pre-product market fit, I think the only metric you care about In consumer and SaaS is retention. Like, that's the only metric that you should care about, is do you create a product that people keep using?”

“That is my thing that for the next, in the next five to 10 years, that we as a consumer will benefit, but I'm not sure that the producers of AI, so to speak, are going to be the beneficiaries. I don't think that's going to be the case.”

“So generally when technology is introduced, you see a surplus and most of that typically goes back to the consumer.”

“And we've had number of these over the last 17 years of what's the consumer out doing outside of the home that they're not able to do inside the home.”

“I think a lot of sectors economy look like this, where we're like, we're assuming people will care about having a human, but in fact, they will not.”

“And these tariffs are not going to be paid by the toy companies or any company. They're not going to be paid by retailers. They're going to be paid by the consumers.”

“They'll try to have your agent be on the take, but those products will get rejected, right? You're going to want, people are going to want AI agents that they can trust to make really good decisions.”

“You know, when you hang, let's say you, you're hanging a certain a t-shirt, but you've got to make sure the colors go from dark to light. If you mix up all the colors, consumers have a difficulty shopping for a t-shirt.”

“In the future, you're gonna see consumer span to be like food rent software.”

“The value proposition that seemed obviously superior to industry insiders, longer lasting quality turned out to matter less and less to consumers than price.”

“In the enterprise, you almost have every time you think you have one use case, you really do, which is how do you make sure that the feature works well and there's governance of the feature, right? If you think about like even something as simple as sharing a …”

“UX, for example, you know, and design is like, you know, something that is is like right at the top. In B to B, you can sometimes get away by not doing such a great job. And there will be more tolerance as long as you solve the business problem pretty well, bu…”

“The data says consumer tends to be more winner-take-all and enterprises tend to be more oligopolies, right?”

“Increases in tariffs of this magnitude, the overwhelming part of them will be passed on to consumers.”

“The big mistake that restaurants even still before owner make is nobody tells the guest why they should order directly from the restaurant in their own interests. They all say it's better for the restaurant order directly. And while that resonates with 10% of …”

“A customer will speak about their value of sustainability or local, but in reality, when they take out their wallet, what they care about is they just like the way that product looks and the value, the way they feel, the like, they like the way they feel in th…”

“And I feel like it's, you know, a lot of doctors catch a lot of flack for recommending these drugs, but The unfortunate thing is, is that it is the consumer that actually is asking for this stuff.”

“Consumer is very much zero to one in the sense of it either works or doesn't work. Like, the reality is it's probabilities, like, Let's say it was 80% accuracy or 85% accuracy, but you almost hit this point where there's enough accuracy that people think it wo…”

“And when I look at the category, nearly 1.1 trillion has been returned to investors since 2009. By investing in enterprise versus three hundred billion on consumer.”

“If there's one watermelon on the shelf, as consumers, we assume it's the worst one, so they have to overstock the shelves so that we get selection. So like, kind of like, no matter how you paint it in a grocery store, you're always going to have surplus of fre…”

“People buy things because they are emotionally agitated.”