Zhang: Consumers Will Interact With Agents Over Apps and Websites
Jesse Zhang · No Priors Ep. 132 | With Decagon CEO and Co-Founder Jesse Zhang · Sep 18, 2025 · at 25:46
Jesse Zhang, co-founder and CEO of Decagon, discusses the long-term evolution of customer service into unified AI concierge agents that replace traditional digital user interfaces.
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“And eventually, if it's good enough, most consumers will just interact with the agent instead of even logging into the mobile app or the website.”
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