India

“We get the products, the fabrics from Belgium, and it gets stitched in India, so there's a lot of offshore coordination that goes on”

“A lot of our stitching, the on-demand drapery stitching happens in India, and everyone in India is on WhatsApp, so I'm continuously coordinating with my operations manager, with our craftsmen, they're sending me pictures of when they're making the products, On…”

“It's 30,000 dollars a year. Yeah. So that's a good engineer salary at a starting point with three to four years of experience. But as you move higher up the ladder, that's seven, eight years of experience, you have to pay about 80 to 90,000 dollars a year.”

“Our burn rate is around dollar 3000 per month because the engineering team is entirely in India.”

“Our entire engineering team is in India as well.”

“So total I have 49 people, but in North America we have like around 16 and rest of them are in Philippines and India.”

“What we do in TabWords is we put tablets behind headrests of Uber cabs across across India for now, and we broadcast ads, and we broadcast content in these tablets from Netflix.”

“I've got around 10,000 cabs.”

“In India, a loan shark typically charges close to about 56% to IRR.”

“In India, over four hundred million people every year apply for loans, and less than one or seven actually manage to get a loan from banks and banks in a non-banking company.”

“So what we are the only company in the country today where multiple banks and NBFCs have given a mandate to acquire these customers, risk assess these customers. Also you know, these companies accept a credit score. And they lend to these customers based on ou…”

“India has over one billion phones subscribers. Out of which, today's, 61% of the phones which are getting sold are the smartphones.”

“There are about hundred and fifty million Indians working for these small and medium enterprises.”

“We've got one sales guy in India right now. Yeah. So me and the sales guy, that's it.”

“However, we see a really big push in India where the growth rates we have right now are around the 70% mark.”

“We are talking, you know, a couple of hundred millions a year.”

“If you go now to India and you want to address really the 90% of the population they do have the means to repay their debt. They do want, of course, you know, to buy stuff online, so consumption is very high, but they have what we call a very thin file.”

“We have 74 people.”

“The team size was probably around 90, 95 in the west, and is now about a 110, 115 in the west, and about 500 in India, and now a thousand in India.”

“And then the marketing efforts that we will run because we're going to acquire Already this year, tens of millions of users in India.”

“You need to be able to see successes. You need to be able to see employees making a lot of money from their startups being sold. Till that actually happens, employees will not value employee stock option pool, and that's kind of what we're looking at in India …”

“So we are about 200 people. I have 192 people in India and 12 in San Francisco and one in Boise, Idaho.”

“We've actually built a really strong team in India and that's 66, by the way, doesn't include India. I have a whole, I have a group of 40 in addition to that in India that are actually augmenting our engineering team.”

“So a hundred percent virtual meaning a lot of them are in India. Actually all of them are in India at the moment because I was there.”

“Majority of the engineering happens from India and majority of the product management, but actually all of the product management, sales, everything marketing happens from Fremont here in California.”

“So we have two offices. New Delhi is expensive. We have another office, which is in a smaller town in India, and we are getting graduates in, in, in that town.”

“We are based in India, New Delhi, and we are 95 people.”

“A lot of them like PitchBook, I know use a massive team over in India to basically scrape the web. They have some AI and they pay for other data sources.”

“We also serve a lot of markets like you know, India, Malaysia Asia and so on, where we see a little bit higher churn than let's say in the United States where the churn is super low or in Europe.”

“So about 25 people we have a pretty sizable technology team offshore in India under a fantastic CTO that's based here in Silicon Valley.”

“PepsiCo is, for example, one of the companies that we work with in India. So PepsiCo has in India, I don't know, 10 thousand-odd feet-on-street sales executives who go in the market, talk to these mom-and-pop retail shops, generate demand for Pepsi products”

“There has been no product company from India that is actually IPO.”

“Southeast Asia is a really, really hard market to monetize. They have huge growth. For example, they got like three million new users of internet every month. That's insane. And they have like growing e-commerce, but it's really hard to get them to pay for a p…”

“About forty-ish, I would say, are in North America. The others are India. We have a development team in Minsk, in Belarus. And we have a couple of other offshore people in Canada, as well as in Australia.”

“We're currently about 80 FTEs spread between here and India. We've got our engineering center in India where our sales, marketing, customer success, finance, and GNA is all over here.”

“Business models have to be thought through far more before we are able to have access to institutional capital.”

“We started up with the offshoring in India, moved it to Sri Lanka to another company, which was Norwegian, but with the people in Sri Lanka, and now like the third, we are now in version three point zero, and that is fully made in Norway with our in-house team…”

“Even though there are some of them, most of them are employees, but they're more, they're also like partners where they're not taking a market level salary. They're contributing and they're taking some sacrifice.”

“All put together. We have about 500 customers in in India, which is the primary market we serve today. And we are, we also serve customers in 44 other countries, but they have strong links back to India as their primary market.”

“And if you look at Indian businesses, they are somewhere around 13,000 dollars on an average. But again, there are customers who are at the enterprise level paying more, more than that.”

“We probably pay depending on the head. On average, maybe about 500 dollars a head, so, which they would normally charge 4000 dollars a head, so we're paying, you know, one-sixth, one-eighth. The offshore rate we've been doing that for many years because, again…”

“Earlier when back in year, it wasn't well in India, products are mostly built for chartered accountants, right? So they're very complex in nature.”

“Because in India, ah, the touchless, ah, buying doesn't happen. Okay. So we have to, you know interact with the customer directly.”

“Okay, so we have six sorry, we have 17 folks. 10 are in India and five are in the US. And two other consultants.”

“I think it would be very difficult to convince on a equity basis because, you know, it's a paper money for them, right? Like I think it's you will be better off paying them a good salary and maybe some kind of a bonus rather than explaining equity”

“We spent about eight months and we invested about a 1.2 million just on the interior office space in, in, in India. That can take about 260 people capacity”

“You can get a decent developer for a 20,000 dollar market.”

“It will be anywhere from one is to two to one is to four. You know, instead of hiring one developer here. Four, four developers there. That's the ratio. For some of the higher technical people, the ratio will be the one is to two roughly.”

“We offloaded our entire engineering QA support and all those kinds of things to India. And then we keep sales marketing and the leadership team here in London.”

“I think in India, the challenge is the quantity is there. If you want, say for example, tomorrow you want 1000 developers, you can go to one of those TCS and Wipros and say, tomorrow I need a team of 1000 developers. It's not a problem. But if you wanted to ge…”

“If you take the aggregate of the region, it's an enormous, you know, it's twice as large as India when you look at the GDP.”

“It's all me, and I got my developer in in India.”

“So we have, in this quarter, we would have the number of live, ah, service providers who we have served, who have paid us money and served would be in the, in between 40,000 to 50,000 from across India.”

“While India is an exciting country, it's the last large internet market that is available in the world, so everybody is coming to India, everybody is investing in India”

“In India, the venture capital's appetite to understand this kind of enterprise proposition your new SaaS enterprise proposition for a new industry, I think was very less. I think people didn't get enterprise at all in the Indian venture capital community.”

“We found out that 80% of the world's DevOps community on Salesforce lives in India in one of three cities. They go to one of three schools.”

“There has been no product company from India that is actually IPO.”

“So we raised a four million equity and in India, it's a, when you raise X equity, you get 25% of that in venture debt. So this is a million venture debt.”

“And it's festive season coming up in India next month. So we're looking to almost again, double this in October.”

“Like for instance, we, I would say, let's say, 30,000 dollars is something like, you know, you can get really, really good senior engineer. You can get senior engineers who are like coding amazing stuff for 30 grand. You get nothing in the U S for 30 grand.”

“So the cost of running a startup like us in the US and New York would probably like ten million a year. But for cost of running a startup like us here is about a million a year.”

“So they do our data and like, you know, our APIs, the hits went from 10,000 to like a million like overnight.”

“Well, he's, I had to do a shout out to him. He's basically my co-founder about seven. And we have a team in India of about seven. They're contract developers.”

“Out of eight people, my six people from India.”

“We are only 18 employees, seven in California and 11 in India.”

“Basically, the cloud contact center market didn't exist in India when we launched in 2011. We were the first cloud contact center service.”

“You are right in one sense that the market is certainly bigger, but then educating the market and the market adapting these new services is going to take longer. Whereas in the US the market, as well as the customers who are ready to take this year is much hig…”

“80% engineers still. We are just building out our go-to-market team, which is a big thing that we took on after our series A. That was one of the biggest motivations of investment that those dollars 80% is engineering and 60% of the overall company actually is…”

“Operations have been very lean and a lot of our development is out of India, which keeps our costs down, but they are query kind of employees.”

“India and Pakistan, Pakistan on the AI side, mainly India on the, you know, on the website, let's say.”

“It's very, when we, when I looked at it was cheaper than having higher say in India.”

“So obviously if you are selling into a rupee market the valuations become lower than you are selling this in a U S market, for example, right?”

“You are right. That's what we pay approximately. Of course there are people who get paid much higher and people who get even paid lesser than that.”

“So the challenge for us is that the Indian market is actually quite small, even though the customer base is very large companies don't pay a lot of money yet. So the email market plus the martech business put together would probably be just about 150 odd milli…”

“We're also planning to do an IPO in India in about 12 months time.”

“And then we have, we've had a lot of problems with payments in India, because as you know, like recent regulation in India has really cracked down on subscriptions. So that's been hitting us quite fast. Badly this month”

“If you don't know someone in India already who has been there, done that, it's not a good strategy as even though you look at the financing and you're like, wow, that would be great because it turns out it's actually really hard to hire in India.”

“It depends on the geography. So usually in more, more Asian countries in India, we can take a little bit more, but it really just depends on the geography, but we try to get to 25%.”

“What we found is that it wasn't a money thing. Though they're saving money, they were really concerned about, you know, Just getting the right team members with the right experience and time zones. So we're finding that most of our customers right now are, and…”

“Around nine people all are in India. Our R and D team is in India, but the rest of the team what we call as a customer success and care coaches, which are medical clinical staff are all based out of us.”

“India has got about a 100,000 private schools and maybe five or 10 times that in terms of public schools.”

“I think like five years back, the story was very different, but they've learned, they've trained themselves and the really good ones have figured it out. And of course that pool is much smaller than what you'd like it to be. But it's still much cheaper than ha…”

“So, so we actually have about 27 people. The advantage for us is you know, we're U.S. Headquartered most of our customers are U.S. But our entire engineering and delivery team is based out of India.”

“So right now we are probably doing .1 percentage of the waste, which is available across India.”

“Last year was close to 6000 metric tons per month on a monthly basis. So we channelize a lot of this waste across India. And this year this year we are closing at close to 9000 metric tons on a monthly basis.”

“Average engineer salary here for somebody fresh out of college is, you know, 800 dollars, a thousand dollars, 1200 dollars.”

“Senior engineer at about like four to six years of experience... Roughly 35 to 40,000 dollars a year.”

“We started in Germany, then rather fast went into Netherlands, Austria, and Switzerland. Now we do have activities are in whole Europe and also first activities in South America and also in India.”

“We have two of three DSOs in Delhi and in India, and one DSO one sheet of Delhi is roughly Like, 80%, 90% of Scandinavia.”

“So there are some geographies which are time rich, but money poor, and if you sell save time there, it's not going to work. But some geographies which are money rich and time poor, then save time value proposition and messaging is going to work.”

“We were able to basically understand, ok, we need to exclude India. We need to exclude the Philippines, ah, from our chat. So actually now when you're in those locations, our chat wouldn't even show up anymore. And we knew, ok, for our Google Ads, we need to m…”

“WeWork is one of our partners, so WeWork would be, let's, we are a marketplace, WeWork is one of the space providers, so you can just download the MyHQ, just download and you can book any of the WeWorks in India as an example, it's as simple as that.”

“There are about seven full-time folks in the U S and about a dozen in India.”

“I think around two, 300.”

“Netcore, actually, I didn't put in too much money, because first 10 years you were too small, not growing. And then we did something right. We basically started email and SMS marketing in India, and those just turned out cash.”

“I mean, we have companies in India for mutual funds collecting those what they call SIP in India, systematic monthly payments for funds. All of that's now happening inside email.”

“So, like, what I will tell you is you are seeing incredibly fast-growing India companies that are building WhatsApp groups for their SaaS businesses, growing much faster than their U.S. Counterparts, trying to drive everyone into a Slack channel.”

“And we had to pivot because we, ah, were facing problems during the pandemic here in India with our revenues going close to zero because we are, we were not able to ship, ah, these products out.”

“I would say 85% of the company is between India and Colombia.”

“That's false. So you can have people based in India sell to a large enterprise US customers. You do need some face time. So myself my co-founder and the salesperson at times will be traveling to the US and Europe. So those are seasonal or periodic trips that w…”

“So we have about 80 people worldwide, and about 42, 43 of them are in the US, and the rest of them are in India, and engineering-wise, we have about 1817, 18 developers, and at least three or four of them are thinking about agentic workflows.”