Intercom, every mention
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every year anyone Nathan Latka 108Spencer Kuhn 13Xenia Muntean 6Jon Darbyshire 4Pep Laja 3Mark Smookler 3Julian Martinez 3Jose Cayasso 3Harshal Khatri 3Francois Mommens 3
Verbatim, from the transcripts: the passages where Intercom comes up
How Flossy Reached $4M ARR With AI Dental Receptionists
- ▶ 5:51 unnamed speaker I'm looking at it going, well, why wouldn't someone just use like an intercom or a general support tool in the bottom right of their, of their sort of page? 3 times in the scene
Flip Reaches $12M ARR with AI Voice Support for 250 Brands
- ▶ 20:14 Nathan Latka Many of these companies, when you go out and do an equity round, that's also a good moment where you potentially sit, you go out to, you know, M&A folks reach out and say, hey, instead of raising a round and checking your valuation, would…
From $5K to $10M ARR: The ArcAds Founder's Playbook
- ▶ 4:30 Romain Torres Customer support chats that we had at the time, Intercom, and I looked at the complaints, and actually the product was completely broken, so nothing was working anymore.
How I Built It: $6M/Year Email AI Platform (Bootstrapped)
- ▶ 6:06 Alan D'Souza And whenever people would come on the support channel, which is intercom, we would kind of understand and listen to them and maybe get book calls with them, right? 2 times in the scene
How to Double Your Company From $16m to $30m Revenue Using Multiple Product Lines with Chilipiper CEO
- ▶ 17:26 Nicolas Vandenberghe So for example, we integrated with, uh, uh, Intercom, Clearbit, Gong, uh, you know, and so if you, if you want to Gong Engage, you're going to work with Chili Pepper.
Helping a bootstrapped founder go from Twitter only to omni-channel marketing to grow past $1M ARR
- ▶ 14:42 unnamed speaker So in, ah, within Intercom, people are always searching for different keywords.
The Sales & Marketing Tech Stack to Scale Successfully from $1 - $100M+ ARR
- ▶ 11:05 Phil Rader Got deal rooms that you're running like Enable S or Deal Hub, and then you're bringing in some customer success as well with a little bit more of a chatbot intercom.
Tips for Creating a $1m Customer Onboarding Experience
- ▶ 14:53 Alex Delivet You know, for example, if you are using Intercom, if you are using, well, there are lots of software that needs to, to add a snippet on their, on their website. 2 times in the scene
3 Demand Gen Tactics That Paid off Big time
- ▶ 10:10 Pritesh Vora You, you must have used intercom.
How We Grew ARR 3X by Upselling Existing Customers
- ▶ 12:05 Aneto Okonkwo Like, in our space, Intercom, Zendesk, these actually don't have TikTok integrations, but we do, right?
How He Got First $2k in MRR From His Community of 1,000
- ▶ 15:52 Robin Singh Uh, I love intercom.
New SaaS goes 0 to $2.4m in 9 months using genius growth strategy
- ▶ 18:00 Raul Kaevand Intercom. 2 times in the scene
3 Systems Cookie Information used to grow to 50 employees and a $50M secondary
- ▶ 20:40 unnamed speaker We introduced intercom, which helped with our conversion, uh, and
Founder spends $150k/mo on 21 FTE's to build tool that helps your product teams launch
- ▶ 19:34 Derek Osgood I will never complain about having to, you know, spend a little bit more time on intercom.
Largest SaaS Founder Event in Europe Will do $3m+ This Year, Starts Oct 17th!
- ▶ 10:47 unnamed speaker I was like, okay, to, I remember having a conversation with Intercom and to try and make the deal more sweet with them. 4 times in the scene
- ▶ 19:05 unnamed speaker We're talking, um, you know, companies like, uh, Intercom and Chargebee and FounderPath and, uh, and so on.
- ▶ 21:20 Nathan Latka You know, that speaking this year that you're just like, wow, these guys in five years, they're the next intercom.
She's a 1 person bootstrapped founder with $500k in ARR, here's how she did it
- ▶ 4:29 Melissa Kwan It's, it's like Intercom, it's like Zendesk.
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation
- ▶ 13:03 Mads Fosselius We call it an intercom killer because it's taking basically live chat messaging and bringing it to, to a whole new, um, level with typically, um, brands that have many channels and many conversations back to, to that, to that idea.
CustomInk Paid Over $20m for Swag.com, Will do $60m+ This Year, 30% Margins
- ▶ 16:44 Jeremy Parker Intracom, um, being able to connect directly with our customers, live chat, um, Figma for design user experience.
He Used Community to Hit $7m Revenue, VC's chased him
- ▶ 10:09 Mark Abbott Five, remember I've talked about chat, so intercom, right, we're there for you, we understand what's going on, we've got real people, and, and, um, we make sure that we get your, we get your issues solved as fast as possible, and one of…
New Event Tool Worth $40m with $2.5m in ARR, Raising More Now
- ▶ 1:37 Palash Soni And so we think of our space versus say hop and invisible, something like intercom and drift, right? 2 times in the scene
Fastest Growing Ever? How He Went From $0 to $1.2m in 4 Weeks
- ▶ 22:43 Jon Darbyshire Um, you know, we use Intercom. 4 times in the scene
Practice Ignition Breaks $24m Revenue, Raises $50m at $330m Valuation Helping 5,000 Accounting Firms Scale
- ▶ 22:49 Guy Pearson There's trainer, uh, intercom.
RentRedi Lands 5,000 Landlords as It Cracks $2m in Revenue and 3+ Product Lines
- ▶ 22:41 Ryan Brown Uh, Intercom.
Is Reclaim the Next Calendly? 16,000 Users Keep Using Every Month, up 400% YoY
- ▶ 18:19 Henry Shapiro It's kind of a lame answer, but intercom keeps us connected to our customers.
How Journy Got First Paying Customer, Raised $450k Seed Round
Tribe Hits $2.4m ARR, 300% Yoy Growth, $42m Valuation Helping Businesses Manage Their Communities
- ▶ 11:29 Nathan Latka Like, do you want the intercom app?
A PE Firm Should Buy This $7m ARR Company Stuck Inside a Publicly Traded Firm
- ▶ 16:21 Massimo Arrigoni So one of my favorites, it's a, he's not the CEO, but this trainer at Intercom.
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
- ▶ 11:16 Seymour Arasolov Intercom is a unicorn.
HealthTech SaaS Bootstrapped to $600k ARR, 1200 Customers and 500,000 Patients
- ▶ 8:00 Patrick Enzinger Um, it's basically we implemented intercom on our website to easily reach the entire team.
DevOps SaaS Data Tool Breaks $4.9m ARR Bootstrapped Using Its Marketplace To Grow
- ▶ 12:14 Pavel Dolezal You know, how do you write it into the places where you consume data, like CRM, intercom, you know, everything.
Reviews.io Breaks $10m ARR Bootstrapped, Growing 150% YoY
- ▶ 16:02 Tom Goodwin Uh, Intercom has been something that I've really enjoyed embracing.
How they built 300 person waitlist for new co-browsing SaaS tool
Why RambleChat Sold to Terminus Last Year at 10x Valuation Multiple
- ▶ 8:31 Justin McDonald Uh, I think the momentum and the growth, uh, in the market around conversational marketing and chat was tremendous with drift and intercom now qualifying and Salesforce backed company coming into play.
Prediction: Freshbworks IPO Coming Next Month? Founders Thinking in 2018
- ▶ 21:05 Nathan Latka I mean, when you look at the space in a kind of isolated way, I mean, intercom drift, people are raising hundreds of millions of dollars, you know, billions of dollars in valuation.
He Spent $300k Buying SaaS Companies, Sold them For $2m
- ▶ 17:30 Sam Thompson That's like an, you guys know intercom. 2 times in the scene
Bootstrapped to $4m, $2m profits, Wants to Exit by End Of Year
- ▶ 19:33 Adam Robinson Uh, intercom.
He Quit His Fulltime Gig for $5k/mo Side Project, What He's Doing Now
- ▶ 12:11 Nathan Latka You have a very cool video sort of widget, which is basically like a better version of, you know, drift or intercom, right.
AgentRisk Has $27m in AUM, Better Version of Family Office?
- ▶ 18:50 John Vlachogiannis I think, uh, intercom have to go with intercom.
FlumeWater Sells 10k Units at $200 With SaaS Upsell
- ▶ 21:11 Eric Adler Intercom.
CookieInformation Hits $2m Bootstrapped For Easy GDPR Copmliance
- ▶ 16:35 Nathan Latka Oh, all three, HubSpot, Stripe, and Intercom.
Ninety.io Used Community to Hit $2.8m Run Rate, Bootstrapped
- ▶ 16:03 Mark Abbott I honestly don't mean we, you know, we, we use HubSpot in an intercom, love them both.
Holded Grows 100% YoY to $4m ARR, Last Round Valuation $22 Million
- ▶ 18:24 Javi Fondavilla I don't have a lot of them, no, but, uh, I would say that today in our company, Slack and Intercom are the two main ones.
Lift-Ai Spins Out of $10m Agency, Goes $0 to $1m Run Rate in 4 Months Bootstrapped
- ▶ 9:58 Nathan Latka Do you use tools like built with or firmographic and technographic tools to find that list where the JavaScript code from drift has been installed or intercom has been installed?
- ▶ 10:12 Nathan Latka You call me up, you go, Nathan, screw intercom.
ZenBusiness Breaks 70k Side Hustle Customers, "Easy path" to $30m ARR Next 12 Months
- ▶ 28:06 Ross Buhrdorf There's so many great SaaS solutions, uh, Intercom.
Kovai $8.5m Revenue, India Bootstrapped, 3 Core SaaS Products
- ▶ 19:41 Saravana Kumar At the moment, the customers might use something from bundled along with your help desk products like Zendesk, Pressdesk, or Intercom.
Wavve Hits 9k For Audio Video Tool, $70k Monthly Profits!
- ▶ 26:55 Baird Hall Yeah, it's a lot of, um, we don't do any phone calls really, but it's all, um, through intercom chat support.
- ▶ 28:39 Baird Hall I don't know how I do this without intercom, to be honest.
ProfitBooks Hit $1m Revenue 2019, COVID Keeps Them Flat This Year
- ▶ 19:59 Harshal Khatri I really like intercom. 3 times in the scene
JustCall Hits $2.5m ARR, 60% Profits, Bootstrapped Helping 1600 Teams Use Cloud Phone Systems
- ▶ 16:09 Gaurav Sharma Either Basecamp or Intercom.
Tyler Tringas: How Earnest Capital Hopes to Re-Invent Startup Investing
- ▶ 34:25 Tyler Tringas And, and, you know, just generally like one of the things was integrating your help docs, your, uh, we use intercom, but any kind of, you know, in-app chat with actual milestones.
- ▶ 1:27:28 Nathan Latka There's your intercom chat area where I can ask a question.
Gus Chat Raising $5m on $15m Pre Right Now. Are The Worth That Much?
- ▶ 1:49 Nathan Latka All right, so how is this different than called Intercom, Drift, these other kind of chat tools? 5 times in the scene
Kontentino is Profitable Bootstrapped, Hit $1m Revenue Competing with Buffer, Hootsuite
- ▶ 17:46 Bo Pokstefl Uh, I think still Intercom. 2 times in the scene
Refersion.com: Bootstrapped SaaS Doing $1.5m in Cash Flow
- ▶ 6:21 Nathan Latka You know, intercom, they just automatically make you pay more.
1761 Changelog Software Hits $650k Revenue, Bootstrapped From Spain
- ▶ 1:07 Nathan Latka Is this for like mobile applications only, or is this more like, it is like an intercom competitor, specifically for their notification function?
- ▶ 3:01 Spencer Kuhn It's a really, it's a product that's really conducive to being product led because like Intercom, it's a widget that our customers will install publicly on their web apps. 2 times in the scene
- ▶ 10:00 unnamed speaker Profile logos that we can get where their customer bases are very similar to our ideal customers, like Intercom, for example.
- ▶ 14:38 Spencer Kuhn I mean, like some people will say like intercom could be a competitor because you can use it in a similar way, right? 6 times in the scene
- ▶ 16:41 Spencer Kuhn If it wasn't my own, I would say intercom. 2 times in the scene
1751 SendBird Messaging SDK Sitting on $100m Cash, $20m in ARR
- ▶ 0:00 Nathan Latka Sendbird, a complete chat solution SDK API based approach instead of, you know, a JavaScript, you know, embed kind of intercom like approach.
- ▶ 3:45 Nathan Latka Now, a lot of my listeners will be very familiar with, obviously, like intercom, like these kind of companies, right, that are kind of, you know, WYSIWYG, drag-as-you-drop.
- ▶ 23:26 Nathan Latka Sendbird, a complete chat solution SDK API based approach instead of, you know, a JavaScript, you know, embed kind of intercom-like approach.
1740 $5m Raised and $600k ARR When Fiverr Acquired, Did Common Holders See Any Cash?
- ▶ 19:01 Leif Abraham Um, I really enjoy, uh, Desk Trainer from Intercom.
1702 She's About to Pass $1m in ARR in AI Text Analytics Feedback
- ▶ 1:46 Nathan Latka Is this like intercom data or Zendesk data or what? 2 times in the scene
1646 Why 900 SaaS CEO's Put $200m in ARR Through Him Every Year
- ▶ 10:35 Christian Owens Cause some of those things can be indicative of, um, like changes in the business or like maturity in the business that they just, they, they just swapped out intercom for something else.
1604 Would You Sell "One Time For Life" Plans If You're Trying to Build an Enduring SaaS Company?
- ▶ 5:46 Nathan Latka And I, I mean, I see intercom on your homepage or a messaging app.
1592 Why This $12m ARR Company Had To Pivot Away From Just Live Chat, Rely on $100k+ ACV American Customers
- ▶ 8:35 Nathan Latka Some of these folks are, you know, they just came on the show doing about 25, thirty million bucks in AR, but they're getting kind of killed by these newcomers like Drift and Intercom and HubSpot's new tool. 3 times in the scene
1587 Why Banks Pay Him $2k/year To Help Serve Lower Income Community Members
- ▶ 7:55 Nathan Latka LB Harvey from Intercom will be there, so it's an event you don't want to miss.
1584 Why 600 Companies Pay Him $150/mo To Help With VC Updates
- ▶ 10:03 Nathan Latka LB Harvey from Intercom will be there.
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today
- ▶ 11:50 Nathan Latka LB Harvey from Intercom will be there.
1577 Why He Sold His $3.1m ARR Company For 3x ARR 2 Months Ago
- ▶ 8:33 Nathan Latka LB Harvey from Intercom will be there.
1575 Why This $1.4M ARR CEO Wants to Double CAC Even Though You Think Thats Bad
- ▶ 14:39 Mike Morgan Right now, HubSpot and Intercom. 2 times in the scene
1573 How Activtrak Hit $4.5M ARR With No Outside Capital
- ▶ 9:49 Nathan Latka LB Harvey from Intercom will be there, so it's an event you don't want to miss.
1570 How This $2m ARR CEO Gives Enterprises Their Own Version of Facebook
- ▶ 9:24 Nathan Latka LB Harvey from Intercom will be there, so it's an event you don't want to miss.
1561 How To Get 5 Team Members Paying Personally Onto One Team Account with $5m ARR MixMax
- ▶ 3:23 Olaf Matei They should, with a lot of, the advantage that like Asana and Slack has, or even like an intercom, you pay for your company straight up.
1483 How to Bootstrap to $1M in ARR
- ▶ 18:48 Thomas van der Kleij Not a CEO, but it's a desk trainer of Intercom.
1478 The Art of the Start: First $1k in MRR and How He Did It
- ▶ 8:47 Nathan Latka I mean, do you see this like competing with drift and intercom and Olark, or is this more like chatbots built into Facebook's messenger? 4 times in the scene
1467 Olark Founded 2007, $14.4M+ in ARR, So Why Did New Live Chat Players Get All The Love?
- ▶ 4:16 Nathan Latka Well, when we look at some of the others in your space, Intercom, Drift, I mean, and what they're raising, I would say, yes, you're very much bootstrapped.
- ▶ 8:37 Ben Congleton I imagine that both drift and intercom have seen like similar growth, uh, sort of based on where they're, where they're installed.
- ▶ 18:17 Ben Congleton Like it's not going to give us a, like a intercom style valuation, but I think like, honestly, like most customers don't really care what the company's valuation is when they're buying service. 2 times in the scene
1465 She Helps Teams Plan Social Media Content, $3.5k in MRR
- ▶ 14:13 Xenia Muntean I guess one written by Intercom. 6 times in the scene
1454 How This Intercom, Drift Competitor Is Winning in India
- ▶ 3:55 Nathan Latka Uh, the bad thing is, uh, Intercom raised one hundred twenty five million. 4 times in the scene
- ▶ 11:06 Gaurav Singh Uh, neither intercom nor drift provides the service.
- ▶ 16:43 Gaurav Singh So, uh, for the companies, I mean, for the mid-market companies who try to hit the bottom of the pyramid where internet has just reached, but education is not there yet, neither Drift nor Intercom can do anything.
1449 How Dad of 3 Manages Life and $600K ARR Business
- ▶ 14:04 Ryan O'Donnell Intercom is, uh, Intercom is, is our best friend.
- ▶ 18:16 Ryan O'Donnell Intercom.
1435 Live Chat For Business Passes $5m in ARR, 31,000 Customers, Bootstrapped
- ▶ 4:49 Nathan Latka And this strikes me, I mean, this is very much in kind of the intercom drift space, right? 3 times in the scene
1421 How He IPO'd $2m ARR Company on Polish Exchange
- ▶ 11:09 Nathan Latka We've all heard of Drift and Intercom and these other messaging companies that are reaching multi-billion dollar valuations and raising hundreds of millions of dollars.
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using
- ▶ 22:41 Nathan Latka I mean, when you look at the space in a kind of isolated way, I mean, intercom drift, people are raising hundreds of millions of dollars, you know, billions of dollars in valuation.
1394 How he used affiliates to go from Zero to $50k in MRR in 16 Months
- ▶ 18:40 Mark Thompson Uh, intercom.
1372 How He Took Net Revenue Churn from 57% to 10% in 12 Months
1368 "Better Than Hootsuite" Tool Passes $250k in MRR on just $300k Raised
- ▶ 16:40 Gilead Salamander Uh, Intercom.
1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised
- ▶ 8:18 Nathan Latka You're talking like WhatsApp, Telegram, you know, maybe Intercom now, these kinds of things.
1360 How He's Shifting Doodle Meeting Tool 200m MAU's to SaaS
- ▶ 21:50 Gabriel Ottino Intercom, we're using Intercom right now for, uh, for all of our user communication.
1359 Will This Quiz Based Lead Capture Platform Grow Into It's Valuation?
- ▶ 12:52 Mike Hawkins So both Boris and myself handle all intercom chats. 2 times in the scene
1358 He's Put in $450k Before Turning on Paywall, Smart or Not?
- ▶ 1:01 Nathan Latka He's put 400,000 dollars of his own money in, got that money from his past sale of his past company, today burning 10 grand per month, pre-revenue, competing with Drift, Intercom, and other conversational marketing platforms, hoping to…
- ▶ 4:08 Nathan Latka So walk me through where you see Birdseed fitting into the intercoms, the drifts of the world.
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