Alex Delivet

0 appearances on the record.

computed by AI from the episodes · how this works → · full disclaimer →

7statements → 2claims → 0claims resolved → average certainty → average debate potential →

2 not checkable as stated how the 2 claims stand · each chip opens the sources

2 assertions · 5 insights · every statement was checked. The predictions and assertions are the 2 claims: statements the public record can support or contradict. 0 are resolved, and 2 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

Everything Alex Delivet said on Top Founders that made the record, most notable first. Filter by type, assessment or year in the ledger →

Insight
Delivet: SaaS onboarding time correlates directly with sales cycle duration
“What we've seen is most of the time it's directly correlated. The time of the onboarding will be directly correlated to the time of sell. So if your sell cycle is like three months, there's high chance that your onboarding process will spend three months to.”
Alex Delivet Jun 26, 2023 ▶ 3:38 Tips for Creating a $1m Customer Onboarding Experience
Assertion Not checkable as stated
Delivet: 35% of SaaS churn is caused by poor onboarding
“We have interviewed more than 100 SaaS founders and CSM teams about customer onboarding. And, 35% of churn is attributable to poor onboarding.”
Alex Delivet Jun 26, 2023 ▶ 5:24 Tips for Creating a $1m Customer Onboarding Experience
Insight
Delivet: Good onboarding reduces annual churn by 5 to 10 points
“And if you do a good customer onboarding process, you can, it can help you reduce your annual churn rate by five to 10 points.”
Alex Delivet Jun 26, 2023 ▶ 6:26 Tips for Creating a $1m Customer Onboarding Experience
Insight
Delivet: API connectors and field mapping beat rigid CSV templates
“I've seen many, many software that are specifying a template to use when you want to import file. So basically, please, download the CSV file. Now, prepare the file that you want to upload, and upload it again. Well, I think we're in 2023, so creating this kin…”
Alex Delivet Jun 26, 2023 ▶ 13:55 Tips for Creating a $1m Customer Onboarding Experience
Insight
Delivet: SaaS onboarding should delay friction steps until go-live
“When you are opening an account on Stripe, you need to go through what we call a QIC, know your customer. So basically, you need to upload all your paperwork about the company. But at this point, you didn't start to do the integration. So what you can do in th…”
Alex Delivet Jun 26, 2023 ▶ 18:22 Tips for Creating a $1m Customer Onboarding Experience
Assertion Not checkable as stated
Delivet: 80% of SaaS companies haven't reviewed onboarding in a year
“Out of this, all this interview, 80% of SaaS have not reviewed their process in the last 12 months.”
Alex Delivet Jun 26, 2023 ▶ 5:44 Tips for Creating a $1m Customer Onboarding Experience
Insight
Delivet: Lack of meaning is the hardest onboarding friction to fix
“And the last one, and I would say it's probably the most difficult one, is lack of meaning. You are asking your customer to do something, but they don't understand why they need to do that. So you need to explain why it's important for you to make them, ah, do…”
Alex Delivet Jun 26, 2023 ▶ 9:54 Tips for Creating a $1m Customer Onboarding Experience

Played on the show (1)

Episodes where a recording of Alex Delivet was played rather than Alex taking part, or where the tape carries an address with nobody putting questions to them. Listed because the words are on the record, kept out of every score on this page because they were not said on this show. We read this off the tape: who was spoken to, who was asked something, who answered whom.

EpisodeDateOn tapeWhat it is
Tips for Creating a $1m Customer Onboarding Experience Jun 26, 2023 17m aired address
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 2,600 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.