This episode carries Alex Delivet's own address, with nobody on the show putting
questions to them. It still counts as said, and it is kept out of every score on their page.
Collect founder Alex Delivet speaks at SaaSOpen about enterprise customer onboarding frameworks and implementation timelines.
0:00 / 0:16exact quote · 16.7s
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“What we've seen is most of the time it's directly correlated. The time of the onboarding will be directly correlated to the time of sell. So if your sell cycle is like three months, there's high chance that your onboarding process will spend three months to.”
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Delivet: API connectors and field mapping beat rigid CSV templates
“I've seen many, many software that are specifying a template to use when you want to import file. So basically, please, download the CSV file. Now, prepare the file that you want to upload, and upload it again. Well, I think we're in 2023, so creating this kin…”
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Delivet: SaaS onboarding should delay friction steps until go-live
“When you are opening an account on Stripe, you need to go through what we call a QIC, know your customer. So basically, you need to upload all your paperwork about the company. But at this point, you didn't start to do the integration. So what you can do in th…”
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AssertionNot checkable as stated
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“Out of this, all this interview, 80% of SaaS have not reviewed their process in the last 12 months.”
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“And the last one, and I would say it's probably the most difficult one, is lack of meaning. You are asking your customer to do something, but they don't understand why they need to do that. So you need to explain why it's important for you to make them, ah, do…”
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