Intercom

“I think intercoms focuses more around being a next generation communication platform. Think of our in-app messaging more like campaigns, like let's launch a campaign to do guided tour when you log in. So onboarding, new feature announcements, those sorts of th…”

“Intercom is good for customer communication, but what we're trying to do is having more of your communication, so customer success, product, sales on front, and on Intercom, you don't usually have your sales team. You'll use Yesware or ToutApp, which will make…”

“Intercom is the best product that has been created the last five years, and their new, like, educate version, like content management, it's amazing, so everyone should look into it.”

“Here's why I think that's better than Intercom, and I love Intercom, but I think that they're gonna have an advantage over Intercom because of this.”

“I see them trying to disrupt the support tools like Zendesk and Freshdesk more so than attacking Pendo. So I think there's plenty of room in the market for Intercom and Pendo to coexist. So I don't actually see them as competitive at all.”

“So it's appreciably less. We operate on a freemium model. You know, our whole product, we give away for free. We limit it to two account users, but for the majority of our Who we believe will be our business, which is small to medium sized businesses to accoun…”

“Intercom targets more Advanced technological companies with their complex product that can be integrated in your software product that can be like used to automate customer service, grow your retention and stuff.”

“So for the companies, I mean, for the mid-market companies who try to hit the bottom of the pyramid where internet has just reached, but education is not there yet, neither Drift nor Intercom can do anything. I mean, the English, the mixed languages have to be…”

“So I believe, I mean, both Intercom and Drift, the good thing, they both have money, and they both are locked in the battle in United States. Yeah. We have an entire Southeast Europe empty, so Europe is massive for us, Southeast Asia is massive, and India has …”

“Neither intercom nor drift provides the service. I mean, it's too hard to integrate your services.”

“Like for example, if you're an e-commerce company, like we end up getting less customers that way. If we were, if you're a B to B SaaS company, you'd see more. I imagine that both drift and intercom have seen like similar growth sort of based on where they're …”

“So one thing that we teach our people is that on their sales pages and their landing pages, use any of the Facebook messenger lead magnets. So you could have like your chat widget, you could have a bar up top that has it and like an exit intent, use all that s…”

“But the problem is that if you send a message on intercoms chat badge, you know, that typical icon bottom, right? Those messages just like get ignored because people are so inundated with automated messages from bots. It's hard to get user attention in that wa…”

“At the moment, the customers might use something from bundled along with your help desk products like Zendesk, Pressdesk, or Intercom. But the problem is they don't invest enough on the knowledge base side of things.”

“We just launched Dixon messenger. It's no disrespect. We call it an intercom killer because it's taking basically live chat messaging and bringing it to a whole new level with typically brands that have many channels and many conversations back to that idea.”