Opinion certainty 4/5 debate potential 2/5

Olson: Pendo and Intercom don't compete; Intercom targets Zendesk

Todd Olson · 1115 How Pendo CEO Uses War Chest to Acquire Companies, Integrate · Aug 13, 2018 · at 7:30

Todd Olson, CEO of Pendo, discusses market positioning and competitive dynamics with Nathan Latka.

0:00 / 0:12exact quote · 12.9s
720p mp4 · rendered on demand · StarZero watermark
“I see them trying to disrupt the support tools like Zendesk and Freshdesk more so than attacking Pendo. So I think there's plenty of room in the market for Intercom and Pendo to coexist. So I don't actually see them as competitive at all.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Todd Olson

Insight
Olson: Startups must let systems break to know what to fix
“Sometimes things have to break and fall over to actually see what you need to fix.”
Todd Olson Nov 3, 2022 ▶ 28:15 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Assertion Supported
Olson: Pendo reached $100M ARR while growing over 50%
“Announced that we crossed a hundred million dollars in ARR. Last year, we're growing north of 50%, so you can get a sense of where we are.”
Todd Olson Nov 3, 2022 ▶ 5:49 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Prediction Not checkable as stated
Olson: Pendo will probably reach nearly $200M ARR by year-end
“We'll probably end the year just under two hundred million ARR, so and we've gone from basically zero to that in under eight years”
Todd Olson Nov 3, 2022 ▶ 5:57 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Disclosure
Olson: I still monitor Zendesk and work support tickets at Pendo
“Folks, I still am in the Zendesk queue, and actually, even this morning, I was communicating with my VP of support. We're looking at doing a sprint to burn down our backlog, and I volunteered to go into the tickets and burn down the backlog with our support te…”
Todd Olson Nov 3, 2022 ▶ 10:12 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Disclosure
Olson: I personally read every Pendo NPS response every morning
“This morning when I woke up, I read every Every single MPS response we got this morning from the last time I looked, which is last night when I got off the plane and got to the hotel”
Todd Olson Nov 3, 2022 ▶ 11:31 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Disclosure
Olson: Personally interviewed nearly every candidate until Pendo reached 500 employees
“It is a fun fact that I interviewed nearly every person at the company up until 500 employees.”
Todd Olson Nov 3, 2022 ▶ 15:54 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 2,600 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.