Olson: Personally interviewed nearly every candidate until Pendo reached 500 employees
Todd Olson · The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage · Nov 3, 2022 · at 15:54
This episode carries Todd Olson's own address, with nobody on the show putting questions to them. It still counts as said, and it is kept out of every score on their page.
Todd Olson, CEO of Pendo, explains the unscalable talent practices he maintained during Pendo's rapid scaling phase.
0:00 / 0:05exact quote · 5.5s
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“It is a fun fact that I interviewed nearly every person at the company up until 500 employees.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
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“Sometimes things have to break and fall over to actually see what you need to fix.”
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“Announced that we crossed a hundred million dollars in ARR. Last year, we're growing north of 50%, so you can get a sense of where we are.”
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“We'll probably end the year just under two hundred million ARR, so and we've gone from basically zero to that in under eight years”
Olson: I still monitor Zendesk and work support tickets at Pendo
“Folks, I still am in the Zendesk queue, and actually, even this morning, I was communicating with my VP of support. We're looking at doing a sprint to burn down our backlog, and I volunteered to go into the tickets and burn down the backlog with our support te…”
Olson: I personally read every Pendo NPS response every morning
“This morning when I woke up, I read every Every single MPS response we got this morning from the last time I looked, which is last night when I got off the plane and got to the hotel”
Olson: Corporate layers sanitize frontline data shown to top executives
“The fact is you've got a lot of layers, and they all want to look good, and they all care about how they're perceived inside the organization, so if there's a presentation to someone high in an organization, you're gonna get three people's filter on what that …”