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Todd Olson

15 statements across 3 episodes · 7 bullish · 1 bearish · 2 people on the record · first statement Mar 30, 2017 by Todd Olson · said 22 times in 4 episodes since 2017 · across every show →

On the record as a speaker too: Todd Olson's record, appearances and statements → this page counts the times other people say the name.

Mentions by year

brought up most by Nathan Latka (17), Eric Boduch (3), Steve Pockross (2)

tap a year for its mentions
008115220172018201920202021202220232024episodesmentions
01220172018201920202021202220232024episodes it came up in
007.5115220172018201920202021202220232024episodesmentions per episode
2024 15 mentions in 1 episode
2022 2 mentions in 1 episode
2017 5 mentions in 2 episodes 3 per episode

every mention, scene by scene, with the transcript →

Everything said about Todd Olson, oldest first

Mar 30, 2017 positive
Insight
Fast feature adoption directly drives conversion and customer lifetime value
“Every product has a key set of features that, you know, if people get to those fast, they're more likely to either convert to a paying customer and or stay a happy customer and ultimately renew and generate a ton of lifetime value.”
Todd Olson Mar 30, 2017 ▶ 5:26 EP 614: Pendo Raises $31M Helping 200 Customers With In App Messaging To Drive Usage with CEO Todd Olson
Mar 30, 2017 neutral
Assertion Not checkable as stated
Pendo generated zero revenue during its first two years
“Zero year one, zero year two, and then we started making some the next.”
Todd Olson Mar 30, 2017 ▶ 6:35 EP 614: Pendo Raises $31M Helping 200 Customers With In App Messaging To Drive Usage with CEO Todd Olson
Mar 30, 2017
Assertion Not checkable as stated
Pendo's average customer pays over $2,000 per month
“Average amount customers paying us per month is over 2000 dollars a month.”
Todd Olson Mar 30, 2017 ▶ 9:44 EP 614: Pendo Raises $31M Helping 200 Customers With In App Messaging To Drive Usage with CEO Todd Olson
Mar 30, 2017 bullish
Assertion Not checkable as stated
Pendo achieves net negative churn with net retention over 130%
“We have net negative. Oh, absolutely. Yeah. Yeah. Our net numbers are in the one 40 range. So north of one 30.”
Todd Olson Mar 30, 2017 ▶ 13:35 EP 614: Pendo Raises $31M Helping 200 Customers With In App Messaging To Drive Usage with CEO Todd Olson
Mar 30, 2017 positive
Assertion Not checkable as stated
Pendo maintains an annual revenue churn rate under five percent
“I mean, churn as a percentage is as a percentage of overall revenue is very, very small under five percent.”
Todd Olson Mar 30, 2017 ▶ 13:14 EP 614: Pendo Raises $31M Helping 200 Customers With In App Messaging To Drive Usage with CEO Todd Olson
Nov 3, 2022 positive
Insight
Olson: Startups must let systems break to know what to fix
“Sometimes things have to break and fall over to actually see what you need to fix.”
Todd Olson Nov 3, 2022 ▶ 28:15 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Nov 3, 2022 positive
Assertion Not checkable as stated
Olson: Pendo jumped from a $1.5k deal to $60k ARR
“It was a 60 K deal ARR when our largest deal previous was about 1500 dollars ARR.”
Todd Olson Nov 3, 2022 ▶ 4:48 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Nov 3, 2022 negative
Insight
Olson: Corporate layers sanitize frontline data shown to top executives
“The fact is you've got a lot of layers, and they all want to look good, and they all care about how they're perceived inside the organization, so if there's a presentation to someone high in an organization, you're gonna get three people's filter on what that …”
Todd Olson Nov 3, 2022 ▶ 25:20 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Nov 3, 2022
Assertion Not checkable as stated
Olson: Pendo processes over 100 billion events per week
“We now get over a hundred billion a week, and this is when we had a hundred billion cumulatively. This is probably back in that 20 17 range. We have tens of trillions of events now.”
Todd Olson Nov 3, 2022 ▶ 28:25 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Nov 3, 2022 positive
Disclosure
Olson: Personally interviewed nearly every candidate until Pendo reached 500 employees
“It is a fun fact that I interviewed nearly every person at the company up until 500 employees.”
Todd Olson Nov 3, 2022 ▶ 15:54 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Nov 3, 2022
Disclosure
Olson: I personally read every Pendo NPS response every morning
“This morning when I woke up, I read every Every single MPS response we got this morning from the last time I looked, which is last night when I got off the plane and got to the hotel”
Todd Olson Nov 3, 2022 ▶ 11:31 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Nov 3, 2022
Disclosure
Olson: I still monitor Zendesk and work support tickets at Pendo
“Folks, I still am in the Zendesk queue, and actually, even this morning, I was communicating with my VP of support. We're looking at doing a sprint to burn down our backlog, and I volunteered to go into the tickets and burn down the backlog with our support te…”
Todd Olson Nov 3, 2022 ▶ 10:12 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Nov 3, 2022
Disclosure
Olson: I personally phoned every customer who emailed in early days
“In the early days of the company, I picked up the phone every single time a customer emailed me. Every time.”
Todd Olson Nov 3, 2022 ▶ 9:29 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Nov 5, 2024 bullish
Opinion
Boduch: Pendo CEO Todd Olson is driving to take the company public
“He's, his, he would love to take it public. He wants to, you know, have another public software company in Raleigh, and he's driving to that point, and the growth is accelerating, and things are great in the business.”
Eric Boduch Nov 5, 2024 ▶ 19:42 Pendo Shares Board Deck Slides, Breaks $200m Revenue, Lessons with Co-Founder Eric Boduch
Nov 5, 2024
Assertion Not checkable as stated
Boduch: Investor forced Pendo founders to abandon equal 25% equity splits
“We had one investor that insisted the CEO needed to own the most. We're actually gonna do 25, 25, 25, 25, and an investor actually caused it to change a little bit.”
Eric Boduch Nov 5, 2024 ▶ 11:17 Pendo Shares Board Deck Slides, Breaks $200m Revenue, Lessons with Co-Founder Eric Boduch
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