Call Center

“Today, 16% of the Philippines GDP come through call centers.”

“So for example, if you take people in call centers, when you call up to complain about your bill, or to see if you can get a cheaper account, stuff like that that's not so elastic. AI will replace all of them. It'll know much better on what the correct answer …”

“So we basically sort of in that moment were able to go, Hey, we think this is the first instance where AI has like fully essentially replaced a call center.”

“There are so many places where what used to cost. 20 dollars an hour because it was a human now is going to cost two dollars an hour because it's an AI in terms of value unlock. That's completely undeniable.”

“Also, your call center is Is the only way you can find out the problems that people can't solve anywhere else.”

“Someone from GC went and joined full time, and we built out this software that automates 50 to 70% now of what a call center does. So after proving that out in a year and having 10 or so pilot clients, we gave them the money to actually go buy a call center. A…”

“Our biggest contract is around two million, and they are mostly in a call center, Customer support, personal assistance base.”

“A typical phone call is anywhere between 10 and 20 dollars US dollars. Most of it, some of it's software, some of it's telephony, but a lot of it is just like the hourly wage of the person answering the phone.”

“Probably the most vulnerable things in the world today are things that you could, you know, farm out to an overseas call center. That's sort of like the low-hanging fruit today.”

“The Ongoing usage-based pricing is nine dollars per hour, and it sort of points to a sort of powerful thing. Like, if I were a macro trader, I would be very, very bearish on countries that have, that rely very heavily on call centers right now because, you kno…”

“I think there is going to be massive disruption, for example, in call centers, and I don't think that's going to take a lot of time.”

“You know, for most phone calls, it's called 13 dollars, you know, to service that phone call. Now with AI, you can bring down that cost to well below a dollar, you know, and so all of a sudden you've literally decreased the cost of a conversation by an order o…”

“I'm a big believer that AI will disrupt three industries completely, three services industries completely, where where services revenue would be eventually transformed into software revenue. The first one being BPOs, which we also, UiPath did it in a huge way.…”

“I'll tell you a whole nother category of companies, Bill that have moved into that bucket and it's all these BPO companies, business process, outsourcing businesses, right? So, you know, because remember, it's not just about language now, right? BPO companies …”

“Well, there's companies right now that are doing AI accent removal. So what they're doing is they, the guy, Arjun's in India, but when he talks, he sounds like Adam in, you know, California. Because on the fly, they're able to adjust Using AI, his voice, so th…”

“And call center calls are just unbelievable, right? I mean, as a business owner, I know that I don't have any more faith in it, because People don't answer phone calls anymore.”

“The, like reasonably it's reasonable to see that that will all be automated in a, in, in the near term, like a call center won't be a thing. There's going to be like your AI call center or whatever we want to call that your operations hub. And then there's goi…”

“Once you actually hire somebody who's from a call center industry, then those people will have great command of the English language at the same time. They have experience working at a U.S. Company, and they understand American mentality better.”

“An average call center rep on a predictive dialer is probably going to go through about a thousand plus names in a day.”

“The Philippines now has more workers and more revenues from call centers than India does because they physically made a plan.”

“And we discovered that, not surprisingly they are over-indexing on people who are personable. So then they hire people who are personable, they're not necessarily good at the job, et cetera.”

“Almost a hundred percent of our revenue is driven by direct by call centers, direct calls to our to different businesses.”

“Forty-two billion calls come to call centers in a given year.”