Prediction Not checkable as stated
Taylor: In 2025, digital presence probably means having branded AI agents
“In 2025, existing digitally will probably mean having a branded AI agent that your customers can interact with to do everything that they can do on your website.”
Prediction Not checkable as stated
Taylor: Large consumer giants like Apple, Google, and OpenAI will dominate personal agents
“My take is the domain of personal agents is probably of the very large consumer companies like Apple and Google and OpenAI and others that have big consumer brands.”
Prediction Not checkable as stated
Taylor: Branded AI agents will define company digital presence by 2025
“In 2025, existing digitally will probably mean having a branded AI agent that your customers can interact with.”
Insight
Taylor: RAG is woefully insufficient for meaningful enterprise customer service
“What we found in practice is that broad category of technology investment is woefully insufficient for almost any meaningful customer experience. If you think about, you know, all of the interactions you've had with brands that you care about, what percentage …”
Prediction Not checkable as stated
Taylor: AI pre-training will consolidate into a small number of frontier model builders
“I think that will probably play out with the frontier models. We'll end up with a relatively small number of companies doing pre-training you know, which is the really capital intensive part of model building not because, you know, there's not, they're the onl…”
Insight
Taylor: Startups degraded by new model releases are wrappers, not real solutions
“If every time there's a new release of an AI model, somehow it decreases your value, it probably indicates you're not actually a solution. You're, you might be a slight value add on top of the models. I think there's a number of startups that unfortunately sor…”
Opinion
Taylor: Outcome-based pricing could be as big as the SaaS subscription model
“That's another really powerful part of software as a service in the era of AI, is I think you can, you know, I think the best AI companies are aligning their business model with their customers' business models charging for the outcome, you know, and I think t…”
Assertion Supported
Taylor: AI cuts call center conversation costs from $13 to well under $1
“You know, for most phone calls, it's called 13 dollars, you know, to service that phone call. Now with AI, you can bring down that cost to well below a dollar, you know, and so all of a sudden you've literally decreased the cost of a conversation by an order o…”
Disclosure
Taylor: Sierra charges based on completed outcomes rather than tokens
“At Sierra, we're really focused on what we call outcome-based pricing, you know, charging for the job done.”
Prediction Not checkable as stated
Taylor: AI agents will personalize personality per customer within years
“Agents start off with one personality, and then, you know, maybe a few years from now, people have the confidence of saying, let's actually reflect back the personality or demographic of the person talking.”
Opinion
Taylor: Truly great personal AI agents require more technology than currently exists
“And so as a consequence, I think it's probably a prerequisite for a great personal agent Probably demands more technology than is currently available, though there's lots of interesting startups in this space, and you could imagine some interesting companies c…”
Opinion
Taylor: AI will augment back-office analyst roles like an 'Iron Man suit'
“I'm not sure this is one job, but I'm really excited for automating the role of an analyst, especially back-office analysis, and not necessarily replacing, but sort of the Iron Man suit, you know, for analysts. If you think about the very superficially high-le…”
Prediction Not checkable as stated
Bret Taylor: Smartphones will remain primary compute hub via audio and alternative interfaces
“Because of the perseverance of the smartphone, probably if I had to pick, I think the smartphone will remain, but coupled with things like AirPods and CarPlay and others, you'll interact with it more through different modalities. But the Anker supercomputer in…”
Disclosure
Taylor: Sierra deploys supervisor models to monitor other AI models
“We do a lot of what we call supervisor models, so we have models supervising other models.”
Bret Taylor