Taylor: RAG is woefully insufficient for meaningful enterprise customer service
Bret Taylor · No Priors Ep. 82 | With CEO of Sierra Bret Taylor · Sep 19, 2024 · at 10:50
Bret Taylor, co-founder of Sierra and OpenAI board chair, discusses the technical limitations of relying solely on Retrieval-Augmented Generation for enterprise AI customer agents.
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“What we found in practice is that broad category of technology investment is woefully insufficient for almost any meaningful customer experience. If you think about, you know, all of the interactions you've had with brands that you care about, what percentage of those conversations were asking questions? Probably none of them. It's all about taking action, right?”
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