Sierra

“At Sierra, we're really focused on what we call outcome-based pricing, you know, charging for the job done.”

“What we found in practice is that broad category of technology investment is woefully insufficient for almost any meaningful customer experience. If you think about, you know, all of the interactions you've had with brands that you care about, what percentage …”

“We do a lot of what we call supervisor models, so we have models supervising other models.”

“In 2025, existing digitally will probably mean having a branded AI agent that your customers can interact with to do everything that they can do on your website.”

“In customer success, it seems like things are kind of consolidating against Sierra and Decagon.”

“Ultimately, I think Decagon and Sierra are examples of companies where you're moving from proceed software to basically utilization based customer support related agents, right? That is a real shift. That may impact some of the prior wave of sort of perceived …”

“Very clearly with AI, it was very clear for us that, you know, step by step, it will go towards this consumptive world, right? First consumptive, and then maybe in the next step, once we have more verifiability in the system, then also towards maybe an outcome…”