Gil: Decagon and Sierra Represent a Shift Toward Utilization-Based Support Agents
Elad Gil · The AI Code Slop: Risk or Opportunity? · Feb 19, 2026 · at 2:27
Elad Gil contrasts durable enterprise SaaS with customer support software undergoing transition to AI agents.
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“Ultimately, I think Decagon and Sierra are examples of companies where you're moving from proceed software to basically utilization based customer support related agents, right? That is a real shift. That may impact some of the prior wave of sort of perceived software companies, but this isn't going to be every single SaaS company.”
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