customer support related agents
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Feb 19, 2026 by Elad Gil · across every show →
Everything said about customer support related agents, oldest first
Feb 19, 2026 positive
Gil: Decagon and Sierra Represent a Shift Toward Utilization-Based Support Agents
“Ultimately, I think Decagon and Sierra are examples of companies where you're moving from proceed software to basically utilization based customer support related agents, right? That is a real shift. That may impact some of the prior wave of sort of perceived …”