Taylor: AI cuts call center conversation costs from $13 to well under $1
Bret Taylor · No Priors Ep. 82 | With CEO of Sierra Bret Taylor · Sep 19, 2024 · at 8:22
Sierra co-founder Bret Taylor breaks down the unit economics of traditional call centers compared to AI-powered customer service agents.
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“You know, for most phone calls, it's called 13 dollars, you know, to service that phone call. Now with AI, you can bring down that cost to well below a dollar, you know, and so all of a sudden you've literally decreased the cost of a conversation by an order of magnitude.”
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