Disclosure
Granet: Bland AI aims to eventually handle 911 emergency calls
“In the future, something that we want to handle is nine-on-one calls. We want to be the first line of where you call and we want to have that trust.”
Assertion Not checkable as stated
Granet: Bland AI fired 50% of customers after Series A, dropping ARR sub-$1M
“We got to two million dollars of revenue by the end of April. We raised our series A from scale venture partners in June. And then immediately afterwards, we turned around and we fired 50% of our customers. And we dropped down to sub a million dollars of reven…”
Assertion Not checkable as stated
Granet claims typhoon outage was first AI full call center replacement
“So we basically sort of in that moment were able to go, Hey, we think this is the first instance where AI has like fully essentially replaced a call center.”
Assertion Not checkable as stated
Granet: Bland AI avoids OpenAI and Anthropic, building proprietary stack
“We don't use open AI, Anthropic, anybody else. So we're entirely built from the ground up.”
Assertion Not checkable as stated
180 VCs rejected Bland AI in 2023, doubting phone calls would survive
“The total amount was roughly a 180 investors over three weeks I met with, and I got more or less all of them saying no, and their number one piece of feedback Which was soul crushing was we don't think people will be doing phone calls a year from now. This was…”
Prediction Open · timeframe Apr 2031
Granet: Total phone call volume will grow exponentially due to AI automation
“And what we believe fundamentally is that the number of phone calls that happen will actually grow exponentially because it will become so painless and pleasant that you'll actually prefer picking up the phone because it will be the quickest path to resolution…”
Insight
Granet: Enduring businesses are built around customer pain, not customer hope
“These business owners don't have pain. They have hope. And I know that sounds weird, right? Like you want to be with hopeful people. Yes. But where you build a great business is by figuring out where, when you press, does it hurt?”
Assertion Not checkable as stated
Bland AI beat human call center metrics during enterprise typhoon outage
“And not only did we handle it, we handled it with higher resolution rate than the humans with zero wait time and better CSAT.”
Assertion Not checkable as stated
Granet: 350K developers and one in four Americans have used Bland AI
“Yeah, we have over 350,000 developers who are using Bland today. In addition to our 107 plus enterprises, we do about three and a half million phone calls a week. By phone numbers, we know roughly one in four Americans has talked to Bland.”
Assertion Not checkable as stated
Bland AI committed more money to GPUs than it had banked
“We put down a commitment for GPUs that was more money than we had in the bank at the time. And we bet the whole business on doing this whole going in house.”
Assertion Not checkable as stated
Bland AI spent 25% of runway on billboard generating 1B impressions
“And so we ended up spending about a quarter of our total runway to put up these billboards that had a phone number on it and said really simply still hiring humans with a question mark. And that billboard video ended up getting now, I think close to a billion …”
Assertion Not checkable as stated
Supporting reseller clients for three months cost Bland AI a year's roadmap
“And I would say that even the three months that we were serving them from like January to, you know, April caused probably about a year's worth of damage on our product roadmap of things that we had to support that we had to undo tech debt.”
Insight
Granet: Most early-stage startups should reject bespoke enterprise feature deals
“Most people have the inverse problem. Which is an enterprise comes to them and waves a ton of money in their face to say, well, what if you go build all this and do our security reviews and do the rest of it? Most people should say no to that.”
Disclosure
Granet: Bland AI's ACV is six figures, top contract seven figures
“So our average contract value is in the six figures. Our biggest contract value is in the seven figures, soon to be in the eight figures.”
Assertion Partly supported
Granet: Bland AI went from pre-seed to Series B in 10 months in 2024
“And then in, in 20, 24, we went from pre-seed to series B in 10 months.”
Assertion Not checkable as stated
Granet: Bland AI fielded 70,000 daily phone calls at campaign peak
“I mean, in truly a remarkable way, we at our peak were feeling like 70,000 phone calls a day to this number.”
Disclosure
Granet: Bland AI spent $400,000 total on viral billboard campaign
“We spent in total about 400,000 dollars on it.”
Insight
Granet: Startups win major enterprise deals by being loud, not sneaky
“You will never win a significant enterprise deal by being sneaky. You will win deals by being really loud. You want everybody to know what's going on because that way you stop surprises and you figure out things early.”
Assertion Contradicted
Bland AI aired localized Super Bowl TV ads in three regional markets
“So we shot and filmed a four K ready for TV ad. We aired it in, I think Arizona, Las Vegas, and San Francisco. And we had a bunch of influencers ready to go.”
Disclosure
Granet: 97% of Bland AI's business comes from enterprise customers
“For the most part, we really just focus on enterprise. That's the bulk of our business. That's 97% of our business comes from enterprise.”
Assertion Not checkable as stated
Bland AI only purchased two San Francisco billboards for its viral campaign
“And what most people don't know is we only bought two billboards. It was one around the corner from our office and one somewhere else in San Francisco.”
Assertion Supported
Bland AI licensed Soulja Boy's voice for user phone calls
“Basically we ended up licensing soldier boy's voice. And what that means is you can actually call and talk to and use soldier boy's voice on plans platform.”