StarZero All shows Try the podcast clipper →

call center

also referred to as: call centers

3 statements across 3 episodes · 0 bullish · 1 bearish · 3 people on the record · first statement Sep 5, 2018 by Scott Brandley · across every show →

Everything said about call center, oldest first

Sep 5, 2018 neutral
Assertion Not checkable as stated
Outbound call centers drive almost 100% of Shopper Approved's revenue
“Almost a hundred percent of our revenue is driven by direct by call centers, direct calls to our to different businesses.”
Scott Brandley Sep 5, 2018 ▶ 7:50 1138 Goldman almost sold us for $12m, thankfully it failed
Nov 23, 2018 negative
Insight
Nadel notes call center hiring over-indexes on personable but unqualified candidates
“And we discovered that, not surprisingly they are over-indexing on people who are personable. So then they hire people who are personable, they're not necessarily good at the job, et cetera.”
Sarah Nadel Nov 23, 2018 ▶ 4:12 1217 We've increased employee retention 30% at call centers
May 24, 2021
Assertion Contradicted
Call center reps using predictive dialers call over 1,000 names daily
“An average call center rep on a predictive dialer is probably going to go through about a thousand plus names in a day.”
Jim Almea May 24, 2021 ▶ 13:10 1,000 Companies Pay List Buying Site $150/mo For New Leads, $1.8m in Revenue
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 2,600 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.

Try the podcast clipper Learn more