Net Dollar Retention

“It does change it, because you're probably going to get, originally you're going to get much smaller deal sizes, and then you have to count on going back and getting the renewal and a much bigger upsell. And that's why net dollar retention's become such a crit…”

“The reason we lean into that motion is because we observe that those customers who came in through the sales process had just very, very different retention mechanism qualities. They also have very, very different NDR qualities. They expanded it a lot further.”

“I think CS should be comped on net dollar retention. They've got a role to play in the process. And I think it's important that there's overlap between how they're compensated and how the AE is compensated.”

“Top quartile used to be around a 130%. Now it's about a 120%.”

“If you're using a combination pricing model, in other words, seats plus usage, three X the growth in that dollar retention as somebody who's using any other form of pricing.”

“A hundred percent NDR is something that investors really care for. Doesn't mean that you necessarily have to be there at the Series A, but I think there needs to be some path of getting there because people are really afraid of investing in businesses that kee…”

“Net dollar retention or net revenue retention. If you don't have that land adopted, expand and naturally growing, which ours grows a 140% at 12 months.”

“The final thing, as a benchmark, any early stage B to B SaaS company should be looking at net dollar retention well above 100%. This is for several reasons. First of all, you've probably underpriced your product with your first launch. So you might charge 10,0…”

“For mature companies in the same range, 110%, 120% is pretty good net dollar retention.”

“If your net dollar retention is below 100%, especially for enterprise B to B SaaS, something is wrong. You are churning off customers. They don't love the product. And I would invest in fixing that. Talking to customers and figuring out why they're churning of…”

“When you reach that point NDR basically represents your growth rate. If you got a 130% NDR and 95% of your revenue is coming from existing customers, your revenue is going to be about 30%. Just the law of nature. Your new customer is going to add to that, but …”

“In our case, we are working in a range between one 10 to one 20%.”

“It's been something about a hundred percent.”

“That's the best clue you can look in a SaaS company to Do they have the ability to drive net dollar attention above one 50 is how many customers are paying more than a million bucks a year.”

“We're not actively measuring all the dollar retention figures. Like we're focusing more on just kind of what we built so far. We're looking a lot more into monthly active users and what different features within our app our customers use.”

“On the partner side, though, there are more, not more avenues, which is like what we've known for a while because it's only the seed increase and some add-ons here and there, but still above a hundred percent.”

“Companies are hiring less today. And so the net dollar retention for within a customer base for a company that licenses software and their revenue is sort of directly influenced by the headcount growth or something like that of their customers, that is slowing…”

“I mean, the flip side of all this is if you're going to let people do unlimited tracking of applicants, you also effectively cut off your ability to ever reach a 140, a 150% net dollar retention, because you have no way to expand customers if, unless they're r…”

“What that tells an investor is that some of your customers are doing exceptionally well with your software. They're upselling in a massive way. But others are not having product market fit at all, and they're falling off. This is really good to know. It's a pr…”

“And when the NDR was one 60% versus 120%, the company grew 4.2 times over a five year period.”

“I think it's really important when you look at cohort analysis in terms of net dollar retention on folks that have done and paid you for services. It's always higher, almost always higher than folks that don't pay that setup fee or don't pay the service fee as…”

“Are you guys above a 110, 120% today? Matt Gorniak: Yeah. Matt Gorniak: And what we're seeing is that's right. Matt Gorniak: That's right.”

“It's very close to 200, actually.”

“More than half of companies out there have very weak to negative net dollar retention metrics.”

“Yeah, one 25.”

“Yeah, we want to do at least one 32 by the end of next quarter. That's our objective.”

“Some of the valuations where you're seeing 40 and 50 X multiples are ones where net dollar retention is like a 150%, even if revenue growth overall is slower, but your NDR is really high. That's by far where the premium valuations are happening today.”

“So our net dollar retention right now is lower than a hundred percent, which is a problem that we are fixing.”

“The folks that are getting the highest multiples on their series A rounds are not the ones going revenue the fastest. It's the ones that have the highest net dollar retention, you know, one, 21, 30%.”

“It's a 118% is what our where is that?”

“So in consumption, you see companies with a 150, a 160, a 170, a 180% in, in sort of more your classic subscription, you know, one 10 is very good. One 20 is like, is really good. One 30 is like awesome, right? And so that's kind of the range. If you're more o…”

“So our NDR is almost always, like, even these days, moreover, like, a 150%.”

“The companies right now, they're in the highest valuations. They all have net dollar retention above 150%. Right. So like, that's one of the key, that plus just overall growth rate are really the key drivers I'm seeing today of SAS valuations.”

“Is it fair to say your net dollar retention on the base that you had active a year ago is over a 120%? [978] Asaf Ezra: Yeah.”

“We have a hundred percent net dollar retention, basically.”

“Net dollar retention, which I think is actually a more effective way to get at what churn is trying to measure.”

“The average one had three hundred and thirty million in ARR, 49% revenue growth, and a 120% net dollar retention.”

“The R squared is only .O six between net dollar retention and enterprise value to next 12 months revenue.”

“So it's not a valuation driver. I now think of it as a financing enabler, right? Okay. So a higher one isn't necessarily by itself going to drive a higher valuation, but I could tell you if you don't have a high enough one, you're not going to be able to raise…”

“A good rate is around a 115%.”

“I'll tell you that our net net retention is positive.”

“Our gross retention is like 90% and our net dollar retention is a 110%, which is pretty amazing when four to five percent of our churn is uninfluenciable, right?”

“Net's like one 35.”

“We get a very high dollar amount per customer and, you know, a 110% net dollar retention.”