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Ferber: Britek operates at 110% to 120% Net Dollar Retention

Yuri Ferber · Top 3 Considerations When Growing Your Business from Single Product to Multi-Product · Jul 13, 2023 · at 13:35

This episode carries Yuri Ferber's own address, with nobody on the show putting questions to them. It still counts as said, and it is kept out of every score on their page.

Yuri Ferber, founder and CEO of Britek, explains how expanding to a multi-product portfolio boosts Net Dollar Retention.

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“In our case, we are working in a range between one 10 to one 20%.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

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Insight
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Insight
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