Teixeira: Customer Success teams should be compensated on net dollar retention
Julian Teixeira · Julian Teixeira, CRO @ 1Password: How to Hire and Train Your First Sales Hires · 20VC with Harry Stebbings · Mar 7, 2025 · at 25:56
Julian Teixeira is the Chief Revenue Officer at 1Password. He shares his stance on how Customer Success (CS) and Account Executive (AE) compensation should align around expansion.
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“I think CS should be comped on net dollar retention. They've got a role to play in the process. And I think it's important that there's overlap between how they're compensated and how the AE is compensated.”
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