net dollar retention

“I think CS should be comped on net dollar retention. They've got a role to play in the process. And I think it's important that there's overlap between how they're compensated and how the AE is compensated.”

“It does change it, because you're probably going to get, originally you're going to get much smaller deal sizes, and then you have to count on going back and getting the renewal and a much bigger upsell. And that's why net dollar retention's become such a crit…”