Net Dollar Retention

3 statements across 1 episodes · 2 bullish · 1 bearish · 1 people on the record · first statement Dec 15, 2023 by Tom Blomfield · across every show →

Everything said about Net Dollar Retention, oldest first

Dec 15, 2023 negative
Insight
Blomfield: Sub-100% NDR means fixing churn before increasing sales spend
“If your net dollar retention is below 100%, especially for enterprise B to B SaaS, something is wrong. You are churning off customers. They don't love the product. And I would invest in fixing that. Talking to customers and figuring out why they're churning of…”
Tom Blomfield Dec 15, 2023 ▶ 16:14 B2B Startup Metrics | Startup School · Y Combinator
Dec 15, 2023 positive
Insight
Blomfield: 110% to 120% NDR is a good benchmark for mature SaaS companies
“For mature companies in the same range, 110%, 120% is pretty good net dollar retention.”
Tom Blomfield Dec 15, 2023 ▶ 16:08 B2B Startup Metrics | Startup School · Y Combinator
Dec 15, 2023 positive
Insight
Blomfield: Early-stage B2B SaaS startups should target 125% to 150%+ NDR
“The final thing, as a benchmark, any early stage B to B SaaS company should be looking at net dollar retention well above 100%. This is for several reasons. First of all, you've probably underpriced your product with your first launch. So you might charge 10,0…”
Tom Blomfield Dec 15, 2023 ▶ 15:19 B2B Startup Metrics | Startup School · Y Combinator
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