Mike Arendt: HotSchedules hits 110 percent net retention despite restaurant closures
Mike Arendt · 1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention · Jan 10, 2019 · at 5:52
Mike Arendt, CEO of HotSchedules, discusses SaaS retention metrics in the restaurant industry with host Nathan Latka.
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“Our gross retention is like 90% and our net dollar retention is a 110%, which is pretty amazing when four to five percent of our churn is uninfluenciable, right?”
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