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gross retention

5 statements across 4 episodes · 3 bullish · 0 bearish · 4 people on the record · first statement Oct 18, 2018 by Vivek Sharma · across every show →

Everything said about gross retention, oldest first

Oct 18, 2018 neutral
Insight
Sharma: Focusing solely on net retention masks leaky gross churn buckets
“You've got to treat both of those independently. Otherwise, you can mask a very leaky bucket and gross retention problems if you're only focused on on net sure.”
Vivek Sharma Oct 18, 2018 ▶ 6:25 1181 How MovableInk Broke $40m in ARR with 1 Pricing Axis to Drive Expansion Revenue
Jan 10, 2019 positive
Assertion Not checkable as stated
Mike Arendt: HotSchedules hits 110 percent net retention despite restaurant closures
“Our gross retention is like 90% and our net dollar retention is a 110%, which is pretty amazing when four to five percent of our churn is uninfluenciable, right?”
Mike Arendt Jan 10, 2019 ▶ 5:52 1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention
May 26, 2019 positive
Insight
SaaS companies should focus on gross revenue retention over net retention
“So we're a company that believes net retention is really important to a SaaS company, but I'm a CEO that believes the focus of a SaaS company should be gross retention, not net, and that that's an even more upside.”
Andy MacMillan May 26, 2019 ▶ 16:39 1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers
May 26, 2019 neutral
Assertion Not checkable as stated
UserTesting's gross revenue retention rate is approximately 84%
“Yeah, we're at about 84% gross retention.”
Andy MacMillan May 26, 2019 ▶ 17:10 1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers
Jul 14, 2021 positive
Assertion Not checkable as stated
Ben-Shushan: Bizzabo maintains 80% gross retention and negative net churn
“So in terms of gross churn, that would be around, I would say, 80%. And in the past you know, Six months or so, negative net churn, so overall pretty healthy. No, no, no. Retention.”
Eran Ben-Shushan Jul 14, 2021 ▶ 5:19 Will Bizzabo Announce A Major Acquisition Next Month? (Flashback)
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