Service

“I would start with services first, so you do the work by hand, you build the same system for five companies, 10 companies, and you notice the pain that repeats, and then that's when you turn it into software. That's all, and that's also how you avoid building …”

“Intuitively, it does feel like services are more defensible right now. Ah, ops businesses are more defensible. They might not be as crazily valued, but sure, there is a certain defensibility aspect to it, which is tougher to replicate.”

“And I know every company is an ARR. Recurring revenue focus, but services is still the largest line item in budgets.”

“If you look at the value capture, most amount of value capture happens on the IP level. We need to export IP, not export services. Services are fungible, services are automatable in the modern world.”

“These software boats are whittling away and it's the ability to layer services on top of software to meet the customer where they're at and go the last mile that is creating stronger defensibility.”

“Services make sense, we can get cash now, we can watch the world, and we can stay on the forefront of what's possible today, and ideally take those learnings, like, just maximize surface area of information and then from that, you know, start to build somethin…”

“Multiple trillions of dollars for sure. Whether it's tens or twenties, I don't know the answer. But it is vastly larger than the enterprise software space. That much I can tell you. Both TAMs are very large. Services TAM is much larger today than software TAM.”

“If you have far more technology, you're going to have, instead of running, I don't know, say you're a medium sized startup and you have a hundred different services running, you're going to have a thousand services. So the permutations and combinations and fin…”

“I'm sure this is going to come bite me in the future, but on the short side, services has to be a short. By definition, the whole idea of services is that we deploy humans towards repetitive tasks where we sell intelligence or process. With people. If the impe…”

“It's an additional monetization model, but it's not a new locomotive. A locomotive is a, the business that can pull the cabooses and the locomotive remains the phone. You know, the services business go away pretty quick if the phone volume fell apart.”

“I think services in general will become highly deflationary, net positive for the end user. Services will become really fast. Business models will be more outcome based business models.”

“Services kind of have to be sold in that fashion along with a product.”

“Yeah, that's exactly how we think about this. We have different business units dedicated for each product. Every product is in different phase. So, you know, CRM is more mature and then dev and then service and obviously work management is kind of the most mat…”

“There is almost no difference. We always have to add the word and services when we're talking about story brand, but there really isn't a difference.”

“So today, if we are trying to do manufacturing or industrialization, I think we are trying to catch a train which has long left the station. We may still waste our time in trying to do that, but better thing to do is that what is the current train on which we …”

“I think it's gonna happen. I mean, after the announcement of the 16, I think I think it's probably gonna be sooner rather than later”

“So like what I think I'm, what I said, what I don't think has, what I don't think moves the needle is services. I don't think that services, you know, a business development team, a recruiter, et cetera, are actually going to be the difference between success …”

“Software companies are going to be partially services companies in the future too.”

“It may not have the scalability or exit values of like SAS programs, which I know you have a background in and all that kind of stuff, but You can't argue with margin. It is definitely there.”

“I think in general, it's a big trend of, like, shifting from, like, teach you how to do something to, like, press button and it's done. Like, do it for you.”

“And like one of the big differences I learned between services and software is in services, a growth assistant or ampush, you could kind of tell me your problem in a vague term. Oh, here's my issue. And I'd say, well, here's a human. This human can probably ad…”

“Hospitality describes an emotional transaction, whereas service describes a technical transaction, and you need them both.”

“So, that's what you have to build the commercial model around. Not around the fact that, hey, I'm investing in a physical device, and somehow somebody needs to pay for that physical device. So think about the problem you're solving, think about the service you…”

“And so we heavily employ services. We sell services with every deal we do.”

“So we well, when we started the year, we were 80% SaaS and 20% services.”

“Service, the definition of service is the willingness to sacrifice for others, the willingness to sacrifice for a cause, and I think that our nation has forgotten how to sacrifice.”

“Probably about, it's about, probably about a third of the panel business itself is about half, so it's probably somewhere in the order of 20% of our revenue is probably services.”

“Don't shy away from the services, especially in these industries.”

“There's a reason why that, like, the growth in services is going higher than the growth in, in vendor products, man, because, like, products suck, and they're hard to use, and they change all the time, and like, have somebody else, you know, arbitrate that for…”

“I think the Bureau of Labor Statistics has a statistic that only seven percent of the services that we purchase are digital.”

“Marketplaces for services are a huge opportunity because services represent 80% of the U.S. GDP, and so there's a ton of opportunities left”