Trust

“I think that the trust can also erode if the system becomes prescriptive, trying to protect you from yourself.”

“One is the trust that a lot of people have had in kind of what you could describe as kind of legacy institutions around the world is I think in kind of full-scale collapse right now. By the way, there's a lot of data, data to support that.”

“And so Harvard research shows you don't actually have to agree with somebody to build trust. You just have to share roughly equal speaking time.”

“So my basic definition of trust is that trust is a confident relationship with the unknown.”

“Trust is in crisis in traditional institutions. We all know that, but the reason why it's in crisis when you separate our individual characters is because many of those systems and many of those structures have a design problem when it comes to trust in that t…”

“For such a long period of history, we've trusted the technology to do something. And now we're testing, trusting technology to decide something and to create something. And the reason why this is so important for entrepreneurs and designers and business leader…”

“And the other side will tell you if they could trust you not to hurt them with it. So your first negotiation is trust. Cause they got stuff. If they could tell you it would change everything.”

“What people really don't understand is how important trust is, and trust is based on your, how predictable you are. Take out the word trust to put in the word predictability. You all automatically become more trustworthy because you're predictable.”

“And trust will be the scarce asset of the agentic internet.”

“What matters more than the number of followers you have. Is the depth of trust that your followers have with you.”

“I think we realize that people in general are okay with bad news, especially these days, right? But even then, like, they're fine with bad news. People hate surprises. So if they think things are going this way, but they're actually going this way, that just, …”

“Having a short memory is probably one of the biggest things that I think is important in building that trust to go to work together every day.”

“The controlling interest is owned by the trust.”

“Trust from a nonverbal perspective is just, you could think of behaviors on a bell curve distribution, right? So certain people are going to act in certain ways that are not in alignment with how society perceives that behavior to be trustworthy.”

“And, but if you deliver on it, you earn an immense amount of trust. Like it, you get a lot of credit for committing to deliver something that they know is not, that they know requires a lot of work. And then when you actually do, just following through on, you…”

“Video really is the key medium when you're trying to build trust online, and why is it a competitive advantage? It's a competitive advantage because it takes effort, and it requires you to focus and concentrate more so than writing a text post or just uploadin…”

“Usually there is a trade-off between trust and growth, right? Because you want to allow for a lot more growth in the system. You want to reduce friction. When you read restriction, you also allowed, allow usually for bad activity to engage as well. And the mor…”

“And so I think of trust as the number one currency of being able to have healthy conflict.”

“There, there's sort of a rule in operating, right? Like you can only vent upwards. Like if you vent down, you can build a lack of trust.”

“I've found, and I'm very trusting, when you openly trust someone, really trust them, like where they can burn you, like put yourself in a place where they could burn you. They rarely do. Occasionally you might get burned, and that's part of one of the conseque…”

“Once you build that foundation of trust, when you make that decision, people know that it's in the best interest of the organization. Or when you're micromanaging, if you have that foundation of trust, the response will be, oh, you just can't help yourself. Ok…”

“You build relationships by a stair-stepping of Incremental disclosure about each other, and build rapport, and relationship, and trust around that.”

“As humans, I still think there's something that is Impossible to recreate online, which is that breaking bread, you know, the bottle of wine you and I shared, whatever the equivalent of that is. It just builds trust in a way that you can get pretty close onlin…”

“And in technology, we worship at this altar of speed, and moving fast, and breaking things, and for crying out loud, people refer to us as mythical creatures and unicorns. And the deities, and the myths, and the, and all of this storytelling is actually the ve…”

“And importantly, this work is not fast. It can go faster sometimes, but it's actually slow, and it may slow you down at a nominal level against whatever scorecard you're tracking, but it is the biggest lever to high performance.”

“You're based, you're constantly building trust, and how do you build trust? You take risks with each other, you show yourself, you're open and accessible, and you take risks with each other, and when one of you takes a risk, the other one responds.”

“One of the most exciting features of this new building block is that collaboration with humanity tends to be bottlenecked on the requirements for trust.”

“If you can substitute the word predict for trust or predictable for trust, then put you in a much more rational frame of mind and you can see things easier and then you can make better decisions.”

“What is it that crypto automates? Well, it automates another kind of technology. It automates, well, money, but it automates trust.”

“I do business with people I inherently think have my back, and I'm willing to pay them more than I probably should, but trust is a real value and a real commodity that you cannot replace by a machine or anything else, and so whatever we're going to be doing at…”