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trust

2 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Sep 17, 2025 by Chris Voss · across every show →

Everything said about trust, oldest first

Sep 17, 2025 positive
Insight
Voss: Negotiation trust is fundamentally built on predictability
“What people really don't understand is how important trust is, and trust is based on your, how predictable you are. Take out the word trust to put in the word predictability. You all automatically become more trustworthy because you're predictable.”
Chris Voss Sep 17, 2025 ▶ 36:50 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025
Insight
Chris Voss: The first negotiation is always establishing trust to uncover information
“And the other side will tell you if they could trust you not to hurt them with it. So your first negotiation is trust. Cause they got stuff. If they could tell you it would change everything.”
Chris Voss Sep 17, 2025 ▶ 22:35 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
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