Rampell: Small businesses are defended by the accumulation of required labor
“But one of the things that makes a small business somewhat defensible is actually it is an accumulation of people that are required to deliver the end product.”
Chou: Massive Companies Will No Longer Dominate in the Future
“And I actually think there's going to be way more small business in the future. You're not going to have like massive companies anymore that are dominating.”
Sanchez: No stock is as reliable as a business with weekly cash flow
“I don't think there's another stock as reliable as a business that pays you every week.”
Fry: Gallup ranks small business as America's most trusted institution
“Gallup runs a poll every year on the top institutions that Americans trust. Small business has been number one since the poll started. It is 44% higher than Congress, obviously. It's also 22% higher than the healthcare system and it is remain number one.”
Sadan: Duda Has Not Spent One Dollar Acquiring SMBs Since Agency Pivot
“From that day onwards, we didn't spend a dollar until today to acquire a small business.”
Foster: AI Enables Small Businesses to Automate Previously Cost-Prohibitive Tasks
“AI allows you to put brains in your business in places that was really hard to put brains in the past. It was very manual, very expensive, and mostly, especially for small business, you're just like, I'm just not going to do it.”
Weldon: Small businesses will get left behind in AI agent adoption
“My experience with small business, they're going to get left behind in a lot of this. The SME and UP are really going to take advantage of this.”
Sanchez: Being the first to respond wins small business customers
“Because what's the number one reason why somebody hires one small business over another? You're the first to respond.”
Reeves: Small businesses need opinionated software partners, not just passive tools
“Small business, you know, they want an opinionated partner, right? They don't want just a tool. They want just a set of menu of options. They're super busy. They're wearing many, many different hats, and they don't, frankly, have the resources to go hire all o…”
Sanchez: 60% of all millionaires own a small business
“Well, we know that 60% of all millionaires own a small business.”
Leventhal: Restaurants are orders of magnitude harder than other small businesses
“If you think about the moving parts at the average independent restaurant and how complicated The production and assembly and delivery of food is to the table, and you compare that to any other small business, it's orders of magnitude more difficult.”
A small business needs 20 positive reviews to counteract one negative review
“The average small business needs 20 positive reviews to overshadow one negative review.”
Hays: SMB buyers face adverse selection against private equity competitors
“This whole X movement around you should buy a small business because there are thousands of private equity bros that are highly trained, highly efficient, ruthless, that are all hunting for these same deals. And one, given their experience, they can probably p…”
Lang: SMBs only use five or six universal multi-product add-ons
“You want to go after Products that have potentially a hundred percent time, right? Where it's a hundred percent of your install base. And it turns out there's not that many of these, right? Cause like, you know, if you go down the stack of like what a small bu…”
Average US small businesses sell for $800K versus $198K for restaurants
“The average small business in the U.S. Sells for around 800,000 dollars. The average restaurant goes for a 198,000 dollars.”
Chestnut: Infusing humor and personality into the app was Mailchimp's key early unlock
“Turned out small business customers running a small business is dismal. I've learned over the years and they really need like A ray of sunshine, some sense of hope some kind of humor in the app, and so I think that was sort of the, that was the thing that kind…”
SMBs Struggle to Calculate Data ROI Compared to Enterprise Customers
“In selling to the enterprise. As an example, it's easier for there to be a calculation of impact. Like how is this data actually guiding decisions? How are we able to make real value out of it? And then you can attach a fee to it. A small business. And I thoug…”
Selling to SMBs Requires Transformative Value, Not Minor Iterative Savings
“Now the threshold is you have to be an epic salt, particularly in small business. You can't walk into small business and be like, I'm going to save you three percent on your business. I don't care. I don't have time. Wait, what the hell are you doing? Right? I…”
Pitching Extrapolated Time Returns to Small Business Owners Is Unintelligible
“A small business doesn't know how to vector their time, you know, calculate all that in. If you come at them with an extrapolated return, it's unintelligible.”
Rutledge: Small business owners routinely fail to delegate their domain craft
“I am a marketer by trade. I'm unwilling to give the marketing responsibilities to the marketing person that I hired and is now on salary. It's not an uncommon story in most small business.”
Dave Morin: AI-empowered small teams will challenge standard VC models
“There's all of these new tools that the AI revolution is putting out into the ether. That's that, Sam, I think you're very right. Are going to empower the small business. They're going to empower the small team of people to make a lot of cashflow to make reall…”
Smale: Average small business sells for 4x to 10x annual profit
“Like the average small business is probably in the four to 10 times annual profit range.”
Huber: Operating real estate as a GP is a competitive small business
“If you're a GP like me and you're actually buying real estate and trying to make it more valuable and running it and answering the phones and collecting money from tenants, It's a business. It is a small business. There's people, there's management, there's hi…”
Accounting data unlocks cross-selling for insurance, loans, and SMB services
“Accounting kind of cuts through a lot of the different Costs of a small business. We can see what kind of insurance you have. We can see what kind of loans you have. We can see what other services you use as part of managing your business. I think there is a r…”
Kozeski: Starting a nonprofit is no different from launching a small business
“Anyone that thinks that they're going to start a nonprofit and think it's simpler or any different than starting a restaurant or you know, an ice cream stand down the street is completely mistaken. They are starting a small business.”
Sanchez: Buying a very small business is effectively buying a job
“And what I don't think people realize is that's buying a job. You're buying a job when you buy a company that small. And those types of deals exist all around this country. They're everywhere.”
Momand: Regulation, Not Small Business, Is the Backbone of the Economy
“People talk about the small business being the backbone of our economy. I actually think regulation is like the backbone of our economy, good or bad, sometimes even bad back.”
Halasnik: Small businesses only have one chess piece to play during recessions
“You know, when you're a small business, okay, you have one chess piece. You don't have a lot of Options. You don't have a lot of moves. It's a real problem for a recession where like a small business, yeah, they can cut back on their costs really, really quick…”
A vertical-agnostic strategy drove Ripl's small business SaaS growth
“Being a much more broad based and kind of agnostic as to which small business vertical we serve, it's really driven the growth.”
Hale: Startups are defined strictly by rapid growth
“For us at YC, the definition of a startup is a company that is designed or created to try to grow very quickly. So if you're not trying to build a company that grows very, very fast, ah, then you're just building a normal company. It's a small business.”
O'Shaughnessy: 4x Free Cash Flow Signals Distress in Public Equities, Not Private
“And, you know, when he first told me that he was buying businesses at a little bit north of four times free cashflow, you know, I kind of laughed. I thought, okay, like, so they're going out of business in three years. I mean, in the public markets, that multi…”
Kellogg: SMB software requires a 'do-it-for-me' managed service layer
“Even if we had the greatest, you know, small business platform in the whole world for small business, there wouldn't be a lot of utilization without the service piece. We literally need to do the work for them. So we put together kind of the do it for me model…”
Sheehan: Live chat is too difficult for most small businesses to support
“Frankly, if you're open 40 hours a week, the majority of the time you're not available. And even when you are available during those business hours, it's very tough for a small business to support live chat.”
10% to 15% of SMB churn is uncontrollable business failure
“In small business, you're going to have, to your point before, you're going to have 10 to 15% that are going to naturally go out of business.”
King: SMB software adoption is driven by trusted resellers, not product superiority
“One thing we've come to know is that all products, you know, that are pretty good is the small business is going to rely on the expertise of someone they trust and they're going to, you know, and in any given case, you could argue one product's better than ano…”
The Average Small Business Uses 14 SaaS Integrations to Operate
“I mean, if you look at the small business, the average small business has 14 integrations right now. They're using 14 SAS's just to survive.”
Porat: Dun & Bradstreet lacks quality data on small businesses
“Dunbar actually does an awesome job at public companies and large private companies, but when you get down to the small business level, you know, they just don't have that great information.”
Operating a Small Business Serves as a Mini MBA
“Working as a restaurateur or a small business owner in general, you know, I talk about small businesses are fantastic because ultimately full accountability rolls up to you, one person. You have to Ultimately develop a skill set. You have to be good at a lot o…”