small business
2 statements across 2 episodes · 1 bullish · 0 bearish · 2 people on the record · first statement Jun 11, 2024 by Ben Chestnut · across every show →
Everything said about small business, oldest first
Jun 11, 2024 positive
Chestnut: Infusing humor and personality into the app was Mailchimp's key early unlock
“Turned out small business customers running a small business is dismal. I've learned over the years and they really need like A ray of sunshine, some sense of hope some kind of humor in the app, and so I think that was sort of the, that was the thing that kind…”
Sep 6, 2024
Lang: SMBs only use five or six universal multi-product add-ons
“You want to go after Products that have potentially a hundred percent time, right? Where it's a hundred percent of your install base. And it turns out there's not that many of these, right? Cause like, you know, if you go down the stack of like what a small bu…”