Srugo: Startups inevitably fight either customer inertia or competitive vendors
“I find it's almost guaranteed that you're either going to have to fight status quo and people just not wanting to change or move because they don't really have a burning need, or you're going to have to find competitive vendors. Like the odds of you Being in a…”
Ben Rudolph says cold tech pitches to government agencies fail
“I think, especially in the early days, like a lot of these Government agencies have a ton of vendors who are like, hey, here's this technology. You want to use it? And it just doesn't land well.”
Govtech vendors' main skill is securing contracts, not delivering software
“The primary skill these vendors have is securing government contracts. Huge moat. Delivery of quality product. Be damned.”
Lemkin: AI Vendor Feature Parity Now Takes Weeks Instead of Years
“It used to be years before vendors would have feature parody right now. Now we're down to weeks.”
Lemkin: Vendor counts are flat or shrinking outside of AI and incumbents
“If you're not in existing invest vendors that are able to increase pricing and you're not in a top AI initiative, the number of vendors are shrinking or flat.”
Turney: Manufacturing vendor scaled from 10 to 400 people using enameling machines
“There was a vendor that we worked with that started in 2014 with a small crew of, like, 10 people, and now they're at, like, 400 with these enameling machines.”
Real estate agents exist primarily to bear reputational risk for departing sellers
“The job of the real estate agent is to some extent to be the person who stays behind in the place where the house is sold to suffer the reputational consequences of, you know, of anything outrageous. Because the vendor of the house isn't really reputationally …”
Lancaster: The IT Channel Remains Highly Fragmented and Hard to Scale
“The big challenge is that this marketplace is ridiculously fragmented. It is, it's filled with little kingdoms, fictims, pockets of MSPs here and there and all over the place. And it's ridiculously hard for vendors to Access the channel and scale if that's the…”
Ganesan: Offering voice AI at two rupees per minute yields zero margin
“While it is practically possible to offer a two rupees a minute even today, actually there is no zero margin left for the vendors at this rate.”
Selling founders should prioritize closing a deal over maximizing valuation
“There was like a quote, something like, you know, any deal is better than a strikeout or something like that. And that, that was like, Hey, like, I think that was, that's true. And a lot of, I think I see listings on there where vendors want to get, obviously …”
De la Garza: Major vendors will each launch distinct request-signing standards
“Every, every large vendor is going to have their flavor. And if you're a shop and you're trying to sell to everybody, you've got to kind of work with all of them.”
Amazon pioneered using automated systems to negotiate with its fulfillment vendors
“When I was reporting on Amazon, I found that they were using automation systems to negotiate with the vendors who are supplying their fulfillment centers.”
Abel: Enterprise onboarding creates a compounding competitive moat and internal access
“The beauty with enterprise is once you're in, you beat out your competitor for a short period of time. There is a little bit of a moat there, but it's not forever. You all have intel that no one else will also have. Meaning, you're a part of conversations. You…”
Lemkin: Software customers forgive vendors one major outage every five years
“You gotta let your vendors screw up once every five years.”
Sasi: Indian bank ATMs are managed by third-party vendors, not banks
“If you look at all the ATMs today in the country, they are not managed by the banks.
The ATMs are managed by a vendor.”
Sasi: CloudSEK found ATM vendor flaw exposing live footage and cash schedules
“We discovered a simple issue that allowed any ATM in the country to be monitored because the vendor who was managing that ATM had a misconfiguration in one of their audit application, and it was exposed on the internet, which allowed anyone to see the live foo…”
Moore: Early market share leaders in tech tornados capture standard-setting ecosystems
“If you give a department a budget, they will spend it, and when they spend it, they're gonna spend it with a vendor, and whoever vendor they select, they're probably gonna stay with, so now the market share battle is now on, and whoever gets the most company, …”
Diaz: Vendr processes a couple percentage points of all SaaS spend
“So we see about a couple percentage points of all SaaS spend at vendor that we help process, and we help leverage that data to help our customers save money, to help find the right products.”
Rosemblat: Late-quarter vendor negotiations secure lower minimum spend for marketing pilots
“If you're going back to the vendor, working with them the last couple of weeks before a quarter will usually get you the discount to the minimal amount of spend or the minimal amount of time that you need to run something in order to assess whether it's workin…”
Hoffman: Managing vendors is the top skill for the next 20 years
“The number one skill to have over the next 20 years is the ability to select and manage vendors.”
Hoffman: Almost every company today has more vendors than employees
“Almost every company today has more vendors than employees.”
Mehta: Many vendors engage in 'customer success washing' with legacy tools
“Some vendors are just taking their old stuff and dressing it up as customer success or whatever. And so there's a bit of a kind of like cloud washing. If you remember that where everyone says they're a cloud company, it's the same thing here where everyone say…”
Enterprise software bloat is driven by buyers negotiating on missing features
“And it's all about the historical war between customers and suppliers of enterprise business software, where it's like this self-defeating fight for features and complexity. It's all driven on fear and it's driven on, you know, fear based negotiation tactics. …”