Schiff: Oligopolistic Sectors Like Airlines and Utilities Resist Contact Center Innovation
“So when you look at financial services, or you look at utilities, or you look at airlines so many of those contact centers are like, they're still not even migrated to the cloud, right? I think the incentive to innovate is, is much less in these sort of oligop…”
Sam Parr: Brian Chesky wanted to launch an Airbnb airline before COVID
“He used to say that he wants to launch an airline.”
Dell: Electricity remains the only major US industry not broadly deregulated
“If you look at trucking, or airlines, or telecom, you know, all of these industries deregulated over the last 50 years except electricity.”
Wang: China's strategic industries are dominated by three state-owned enterprises each
“So all of these upstream strategic industries like telecommunications airlines energy, essentially these are always organized by three giant state-owned companies that control pretty much the entire state of the business.”
Dicko: Samsung and Netflix will not sell in-flight VR to airlines
“Let me tell you, Samsung's not going to do that. Netflix is not going to do that.”
Dicko: Three intermediaries sit between airlines and movie studios
“You have the hardware providers, then you have three intermediaries between the airlines and the original content owners, which are the studios.”
Gerstner: Government airline ticket sales at one major carrier are down 50% YTD
“I won't say the exact company, but I talked to an airline the other day. And at this airline, their number of government tickets sold year to date is down 50%.”
Narang: Unlike airlines or hotels, most restaurants cannot optimize yield
“Most restaurants don't optimize yield. They don't know, like, how do you maximize the right guests in the tables? Like, you know, you think an airline or you think a hotel, they're optimizing yield all the time. Restaurants don't have no ability to do that.”
Judelson: Airlines Charge Customers to Avoid Pain Rather Than Appreciate Comfort
“The product lesson is the airlines are asking you to pay to avoid Pain. They're not asking you to pay to appreciate comfort. And don't get me wrong. You can build a business on either model, but the businesses that I respect are the ones that ask you to pay to…”
Kann: Airlines pay a proven green premium for sustainable aviation fuel
“There's a proven green premium there. Like airlines are paying a premium for sustainable aviation fuel, not as obvious in some of these other hard debate sectors, like less clear and cement, for example, right? But in sustainable aviation fuel, it is happening…”
Jain: Major airline market caps are lower than standalone loyalty programs
“When you combine the card business and the loyalty business with their airline business is worth less because the airline business loses so much money that the overall company Is worth less than the actual loyalty program in bank business.”
Pujji: Empty Seat Mileage Redemptions Carry Zero Marginal Cost for Airlines
“When their seats are emptier, they try to get more mileage ticket flights because it's cheaper. It's basically incrementally a cost of zero to them, right? If an airplane is flying and it's going to go and there's a seat empty, they should sell it for whatever…”
The Sorry Girls licensed short-form DIY content for airline in-flight entertainment
“We recently had an airline license it to be short form content in the entertainment system.”
Kann: Sustainable aviation fuel procurements scale despite high cost premiums
“You look at the procurements that airlines are making for sustainable aviation fuel, none of which is cost competitive with traditional jet fuel today, but it's happening at fairly significant volume already just with bio-based sustainable aviation fuels, and …”
Kann: Airlines buy sustainable aviation fuel despite it remaining cost uncompetitive
“You look at the procurements that airlines are making for sustainable aviation fuel, none of which is cost competitive with traditional jet fuel today, but it's happening at fairly significant volume already just with bio-based sustainable aviation fuels”
Pitti: EaseMyTrip used 70-80 crore INR in reserves to pre-refund customers
“So we dipped ourselves with the we dipped our cash reserves by about 70 to 80 crores. And we gave consumers money even before airlines gave us the money.”
Rutherford: Airlines will not invest in SAF without government regulation
“So clearly you'll need some sort of, Regulation in order to you know. I guess heard the cats towards the airlines making the proper investments in the fuels.”
Kann: Electric plane startups slated for 2026 already have airline orders
“We have orders for electric planes from, you know, electric aviation companies that are going to come to market in 20, 26 at the earliest, but they have orders from big airlines today.”
Lewinsohn: Diameter bought travel-sector distress in 2020 after sitting out 2017–2019
“And so that's why in a year like 2020, where there was sadly for the world, a lot of distressed, we got very involved in rental car companies and airlines and cruise lines. But for most of 1718, 19, we were just involved in a few situations on the sidelines an…”
Schreiber: WebCargo airline booking grew 1,000% in the last year
“Where we're seeing a lot of growth is connecting the freight forwarders to the airlines. Believe it or not, until a couple of years ago, that didn't happen. Cargo was always booked on airlines manually till very recently, but we've been able to digitalize that…”
Barton: Microsoft formed a travel agency to access airline reservation systems
“We knew that if we started a travel agency, that from an equal access perspective, we ought to be able to plug into these electron, these big mainframe based reservation systems that ran the industry and act like a travel agent. And if we got discriminated aga…”
Ackman: Airline bankruptcies will not stop planes from flying
“Airplanes are not going to stop flying because airlines go bankrupt. What will happen is, you know, the, Owners of the planes, the lessors of the planes, and or the bondholders will end up, you know, controlling airlines.”
Baumgartner: Travel and airline strategies offer double their pre-crisis expected return
“There are opportunities, especially in travel and leisure sector. It's been very, very affected. And in airlines, I There are some interesting strategies that probably have double the expected return that they had back in February, possibly double the expected…”
Saez-Gil: New airline regulations demand 160M tons of carbon offsets annually
“All the airlines starting in twenty-twenty-one will have to offset their emissions. This is by regulations, right? Mm-hmm. It's called the Corsia Framework. Yeah. We are talking about a 160 million tons per year that are gonna be demanded by the market.”
Neeleman: 1990s airlines lacked relational databases and real-time reservation data
“Airlines had these big mainframe computer systems they were using at the time, and everything was done on a flat file. So there was no relational databases. The actual, the database was actually the ticket. So if you lost your ticket, and, you know, it became …”
Kelleher: Having Zero Airline Experience Qualified Him to Build Southwest
“Well, I knew nothing about airlines, which I think made me eminently qualified to start one, because what we tried to do at Southwest was get away from the traditional way that airlines had done business. So I started with the tabula rasa blank slate, And I th…”
Garneau: Canada will mandate airline passenger rights with strict non-compliance consequences
“We all have, I think if we travel, experienced frustrations, and we said we're going to put in place a set of measures, a uniform, that will apply to all airlines, that will be, in a sense a clear indication to the airlines that if you do not fulfill certain o…”
Mitkova: ClaimCompass has established relationships with over 50 airlines
“Other than that, we've established relationships with more than 50 airlines,”
Lee: TravelFlan Charges $10 Subscriptions, $15 Commissions, and $60K/Year for Data
“Customers, like commission part, we take up to 30% commission from the supplier side, so in average it's like 15 dollars, and subscription fee is like 10 dollars, average price is 10 dollars per service, and also the data is like the airlines and corporate spa…”
Airlines restricted compensation claims to faxes on Friday afternoons
“Some airlines only accepted fax on Fridays between two and four.”
Michaelsen: Air travel industry is a race to the bottom
“The air travel industry has just for so many years been a race to the bottom, so airlines have been neglecting their passengers”