Agentforce

“Until we deployed our own, and we're going to talk more about whether this is too many, our four to five AISDRs, Artisan, Qualified, Monaco, Agent Force, and probably more to come.”

“It's probably the hardest to deploy are the ones we've deployed successfully. And we were not positive because we use it for every possible use case. We are positive because it has one thing that crosses the 60% level, which is native integration with Salesfor…”

“For the most part, we are using the current four third-party agents that we use, right? We are using Agent Force from Salesforce, Qualified, which Salesforce is buying. We're using Artisan, which we use all the time as a core outbound agent. And recently we've…”

“I'm long on Salesforce. The simple reason, and I know this being super deep on agent force and everything, is unlike a lot of folks on this list, they have more demand than they can service.”

“Most businesses, I think, will have three to five large scale agent platforms running internally, and they say, hey, I use Agent Force for this, or I use Gemini for this.”

“We haven't found anyone that can integrate Asian force artisan qualified Monaco. Momentum. Attention. Attentive. Like we don't, there's nothing out there today, even with Tentay, which we built ourselves that at some magical API or other level can integrate ev…”

“You can't, you, it just can't afford to wait a whole week, or like you're, or you're probably just wasting, honestly, you're probably wasting your money if you don't spend the time to do it daily, because a lot of these are waiting for you to give it inputs, r…”

“That's why Asian force has to win. That's why Mark has 2000 people working on it.”

“Asian force is more work to set up than the rest of the agents, but it is good or better in production. It is as good because they're all good. Okay. All the good ones are good. They're all kind of the same. The emails are pretty similar, right? It is better b…”

“I'm not telling you to go buy public stocks, but I'd be long on Salesforce, even if the market wasn't true this year, because it's just getting going with the spike. The demand is just getting going.”

“If you can go do this, pick any tool, pick, pick Agent Force, pick Qualified, pick Artisan, pick whatever you want. If you can go do this and get it live into production, you're hyper employable. All the companies you talked about that need a GTM person, they …”

“We just took Asian force just on those. Okay. And we trained it on very similar prompt. It had a 70% response rate.”

“And here's how, if you have those skills, you will be infinitely hireable for the next 18 months because only like two percent of marketers have those skills.”

“There's no doubt that AG force can get a fair slug of the market, but I'm also sure that at the high end, there'll be a bunch of wonderfully bespoke projects that will make systems integrators rich for the next decade.”

“Salesforce could be the next Google. It could be in 18 to 24 months. We could be like, oh my god, Agent Force crushed it. All these startups, we didn't need them because Agent Force is so good.”

“We have 20 in production. Here's the thing. This includes Replit. This includes Opus. This includes Agent Force and Artisan and Qualified, all the tools we love to death.”

“There's 2000 people building agent force and we've deployed it. It's pretty good. It's quite good. It's very competitive with any other agent you're going to buy.”

“The pace of corporate adoption is much slower. So you're exactly right. I don't think everyone's going to buy agent force other equivalent in a year. It might be five years, not 10 like SAS. It might be half the time to SAS, but it still could be five or six y…”

“We actually, because this help.sale, the agent for us on the website is really helping us with this, you know, super simple support scenarios. We don't need as many support reps to do that job. What we do need is to retrain a lot of those people and get them i…”

“Agent force, like literally Salesforce, one of the biggest companies in the world changes fundamental pricing structure three times in the past 12 months.”

“Salesforce, for instance, you know, they went and like added this agent for stuff. They still have per user access fees, but now the agent forces is variable cost on top that allows them to like, if the agents actually are providing value, now my business will…”

“There's about 5000 companies who are implementing AgentForce”

“Salesforce has helped at salesforce.com. We have 9000 support agents. We've already done more than a half a million Of these interactions with customers and agents.”

“We've, you know, cut our human escalation from our support infrastructure down by 50%. We're resolving 83% of all of our inquiries. Robotically, it's incredible.”

“I'm even expanding my distribution organization. I'm trying to hire an additional one to 2000 account executives just to focus on AgentForce.”

“I'm doing a huge amount of AI work for them and agent force work.”

“I just shipped the product into all 135,000 Salesforce customers. So it's their nascent and they need to flick it on.”

“This week at Salesforce, we'll probably do about two trillion AI transactions, you know, with our, you know, total now Einstein and AgentForce platforms.”

“Well, I can tell you about like my own company and what I'm telling my own employees, which is that, yeah, we're gonna have to rebalance some of our workforce because you can see it in the numbers I just gave you, which is we need less support engineers becaus…”

“We're not adding any more software engineers next year because we have increased the productivity this year with AgentForce and with other AI technology that we're using for our engineering teams by more than 30% to the point where our engineering velocity is …”

“We shipped it October, and the quarter, which closed at the end of October, we already sold 200 deals.”

“We'll do thousands of agent force deals this quarter”

“Agent force is consumption pricing. So you're being charging per conversation. The starting price is about two bucks per conversation, and then it's negotiated based on volumes for customers.”

“That I've moved my whole support infrastructure to the agentic platform. I will move my whole sales platform to the agentic platform as well. I'll move my whole company onto agent force for no other reason what to show my customers what is possible.”

“When I just rolled out AgentForce, you'll notice that we're not going to talk a lot about all of Salesforce's products, which are amazing. You know, on the podcast, I'm going to keep coming back to AgentForce because that's all I'm focused on right now.”

“In the past several weeks, as we've been rolling this out to our customers and we have put this in a 135,000 Salesforce implementations. Customers just need to turn it on.”

“And so for our customers who are now using our agent platform, they're paying between, call it, 50 cents per conversation to two dollars per conversation, depending on the volume of conversations that they're doing”

“They've got twenty million patients. They have a super complex data set. They have all of the data. From Epic, they are the largest Epic customer in the world, and more than 90% of all patient inquiries, and scheduling requests, and schedule my doctor, schedul…”

“And by the end of this month, we'll have more than a thousand customers on our Agent Force platform.”

“This is all I'm doing. Just try to take our company, you know, we have a, Great company, thirty-eight billion revenue, 75,000 employees, hundreds of thousands of customers, and one focus agent force.”

“I don't think Salesforce is going to be the leader in AI agents, or even the pioneer.”