Agentforce

8 statements across 2 episodes · 7 bullish · 0 bearish · 2 people on the record · first statement Dec 22, 2024 by Marc Benioff · said 8 times in 2 episodes since 2025 · across every show →

Mentions by year

brought up most by Jason Lemkin (7), Lenny Rachitsky (1)

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Everything said about Agentforce, oldest first

Dec 22, 2024 bullish
Assertion Not checkable as stated
Salesforce processes about two trillion AI transactions weekly
“This week at Salesforce, we'll probably do about two trillion AI transactions, you know, with our, you know, total now Einstein and AgentForce platforms.”
Marc Benioff Dec 22, 2024 ▶ 37:19 Behind the founder: Marc Benioff
Dec 22, 2024 bullish
Assertion Partly supported
Benioff: Agentforce has shipped to all 135,000 Salesforce customers
“I just shipped the product into all 135,000 Salesforce customers. So it's their nascent and they need to flick it on.”
Marc Benioff Dec 22, 2024 ▶ 25:23 Behind the founder: Marc Benioff
Dec 22, 2024 bullish
Disclosure
Benioff: Salesforce is hiring 1,000 to 2,000 AEs for Agentforce
“I'm even expanding my distribution organization. I'm trying to hire an additional one to 2000 account executives just to focus on AgentForce.”
Marc Benioff Dec 22, 2024 ▶ 21:34 Behind the founder: Marc Benioff
Dec 22, 2024 positive
Assertion Not checkable as stated
Benioff: Salesforce is doing a huge amount of AI work for Disney
“I'm doing a huge amount of AI work for them and agent force work.”
Marc Benioff Dec 22, 2024 ▶ 25:06 Behind the founder: Marc Benioff
Dec 22, 2024 bullish
Assertion Not checkable as stated
Salesforce Agentforce cut support escalations 50% and resolves 83% of inquiries robotically
“We've, you know, cut our human escalation from our support infrastructure down by 50%. We're resolving 83% of all of our inquiries. Robotically, it's incredible.”
Marc Benioff Dec 22, 2024 ▶ 19:39 Behind the founder: Marc Benioff
Dec 22, 2024
Disclosure
Salesforce is rebalancing its workforce, replacing support engineers with account executives
“Well, I can tell you about like my own company and what I'm telling my own employees, which is that, yeah, we're gonna have to rebalance some of our workforce because you can see it in the numbers I just gave you, which is we need less support engineers becaus…”
Marc Benioff Dec 22, 2024 ▶ 40:35 Behind the founder: Marc Benioff
Jan 1, 2026 positive
Prediction Not checkable as stated
Lemkin: Professionals who deploy AI agents into production are hyper-employable
“If you can go do this, pick any tool, pick, pick Agent Force, pick Qualified, pick Artisan, pick whatever you want. If you can go do this and get it live into production, you're hyper employable. All the companies you talked about that need a GTM person, they …”
Jason Lemkin Jan 1, 2026 ▶ 27:00 We replaced our sales team with 20 AI agents—here’s what happened next | Jason Lemkin (SaaStr)
Jan 1, 2026 positive
Assertion Not checkable as stated
Lemkin: SaaStr achieved a 70% response rate using Agentforce on ignored leads
“We just took Asian force just on those. Okay. And we trained it on very similar prompt. It had a 70% response rate.”
Jason Lemkin Jan 1, 2026 ▶ 38:41 We replaced our sales team with 20 AI agents—here’s what happened next | Jason Lemkin (SaaStr)
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