UserTesting

“Usertesting.com reached a hundred million in ARR. I believe it was in about 15 years. They started in 2008. They weren't subscription based until about 2015. And then from there, I think by 2021, they had crossed over the hundred million mark with 2300 custome…”

“Usertesting.com reached a hundred million in ARR. I believe it was in about 15 years. They started in 2008. They weren't subscription based until about 2015. And then from there, I think by 2021, they had crossed over the hundred million mark with 2300 custome…”

“User testing has become a very large company, hundreds of millions in revenue, and will go public, you know, probably in the next 12 to 24 months is my guess.”

“For the past five years, it's been entirely a subscription-based SaaS platform. About 35,000 people have ever tried the product or used it as a pay-as-you-go model. We have about 3500 SaaS customers that are paying us on an annual subscription basis.”

“We're doing you know, supporting massive research teams and design teams at some of the largest tech companies in the world that might be spending, you know, over a million dollars a year with us.”

“We just raised a hundred million dollars from insight partners and have yet to announce that publicly, but pretty excited to have raised that.”

“So we're going to cross a hundred million in ARR probably mid this year growing about 40%.”

“I mean, we have a customer right now we're working with that's looking at doing, you know, over 10,000 seats with us because they want to see everyone in the company who builds or markets or designs the product, be able to have that direct interaction and see …”

“We're at about 86% right now retention, so call it 24 sorry, 14% gross churn.”

“I have a chief customer officer who reports directly to me and they are solely responsible for making sure the customers are successful. They don't sell them anything. They don't upsell them anything.”

“We're already at 42 people in Edinburgh, Scotland that's growing like crazy. Makes up more than 10% of our revenue now internationally.”

“One of the announcements we'll be making by the time this is live is we're acquiring a company called Teston, which is based in Norway. Allows you to test in a couple of different languages that we don't yet support on our platform.”

“Some of the companies you mentioned like SurveyMonkey or Qualtrics, they're great partners of ours. We spend a lot of time going to market with them.”

“Yeah, absolutely. And that's probably right somewhere in that window is probably right about where we were.”

“We saw massive pipeline growth last year. Our pipeline was up 75% year over year.”

“We acquired a company six months ago called Truth Lab, which is about doing AI video processing.”

“Did that in in Q four, and we'll probably do that again in Q one.”

“I love the idea of being a public company at some point, but I don't think it's in the near term for us having just raised that round. I would think you know, we've got. 24, 36 months or something before we'll get real serious about thinking about that.”

“A lot of these tools like hot chair and even user testing to a certain extent, although they're very human focused, they're automating that feedback loop and you need to have humans watching humans use computers to really complete the design process.”

“So most of the time in about two hours, You get a video back of your audience actually using your product and giving you real feedback on what it feels like to engage with your product or your service.”

“A large company is typically spending anywhere from 50 to a couple hundred K on an annual basis to have their UX research team and their designers on our platform.”

“So for a lot of our customers, they actually have an unlimited consumption model. What they're paying for are seats, people who can get the insights, and because they actually have to invest the time to consume the insights, That actually helps protect us from…”

“We're about 250 people today.”

“About a 120.”

“I think we're at about 74 right now. It depends. If you look at crunch base, some of it was secondary, so it's always a little tough to map that in. But that's about what we've raised.”

“In my first quarter, we had a large, you know, fortune, 50 company where, you know, we started off in one department, and we were in the process of doing a ULA with them to go across 28 departments that's just grown organically.”

“One of my customers has an executive team that every month, every executive for 30 minutes has a call on our platform of virtual discussion with an end user of their product.”

“Yeah, we go up and down between about a 115 and a 117.”

“Yeah, we're at about 84% gross retention.”

“I'm willing to spend a dollar 50 to a dollar 70, but all that's based on this idea of having really high gross retention.”

“It's 35,000 if you think of the long tail of the SMB space and the Page of Go customers, it's about 3000 in the subscription business. Which again, drives the bulk of our revenue.”

“Yeah, we're between 60 and seventy million in ARR.”

“If you're gonna start down market and move up market, you need to have the product maturity to justify the pricing difference, and pricing becomes a challenge. You need a value metric that scales”

“When we're selling to an SMB, it's very transactional. It's about demoing the tool and demonstrating utility. When you're selling upmarket, you are you have a selling process where you want to slow things down and go through a process of discovery.”

“It's not untypical for a salesperson selling a large six-figure deal to never show the product. To the executive they're selling to.”

“The reality still stands that you kind of have to do a lot of in-person selling if you're going to be selling six-figure deals into large companies and you're hiring, ah, you know, a more experienced rep who has the sophistication to, ah, ask the right questio…”

“The good news is, is that, ah, that's a requirement for selling into these companies, and it becomes a competitive differentiator After you've invested that time in it, so the other little startups are coming along, they, they're gonna have to go through that …”

“When we think about, you know, that issue of large startups wanting you to do special things that maybe weren't on your roadmap, whatever we've been pretty disciplined about that, and the policy is, if it's something that's pretty close to something that was, …”

“I think one of the last one that we did was secure prototype hosting, because the, this company that we were dealing with Envision's hosting did not meet their security requirements. Uh-oh. And we did. So they now test all Envision through user testing.”

“Get to a kind of a level of trust where, ah, we could put out that, ah, roadmap and understand that, you know, some of the things that are further out aren't gonna happen. It's gonna change and, ah, believe that customers are gonna understand that. They're not…”

“Enterprise is, you know, the fastest growing part of our business in terms of revenue, not in terms of customers”

“We still have a 49 dollar pay-as-you-go offering, which creates price anchoring problems for the sales group, and we continue to look at how we can evolve that. So that, you know, there's, that's less of an issue, but it's always been a great source of leads f…”