UX

“The two biggest skills I think you want to develop is figuring out of all the feature requests of everything coming in from support and sales and from your own head, all your internal and external everything that you could build next, It's figuring out what to…”

“The big piece that people miss with vibe coding is they vibe code stuff, but then the copy sucks. So then people, you know, they're converting at one percent or less than one percent and they're like, why? And then, and they come to the conclusion that, oh, vi…”

“UX is going to be, you know, 50%, 60%, 75% voice in the future. I a hundred percent believe that, and I did not believe that, you know, two years ago, but the trend line is just really, I think, clear.”

“I think it will become less of over time as cost will come down. I expect it will become less of a cost question and more of a UX question because with ensembling, well, what we found is that users really want to see what the agent is doing and follow along. A…”

“So I mean, I think I'm kind of proposing AX as a discipline in the similar way as DX or UX as a discipline, right? Like once it starts being an intentional focus of yours and you start really observing how the humans and the agent work together with your produ…”

“There are some good examples out there, for example, Claude and other stuff, but there are no fundamental models that are just built on specifically doing UX and UX well.”

“And I actually think now the bottleneck to their to their application is UX. It's actually giving people the tools to very easily deploy those models into not just a few Very central core use cases within a large company, but actually into the fractal of every…”

“And my big idea for 20, 24 is the consumer AI battleground is going to move from the model to UX.”

“A lot of competition has happened in UX, and I'm not seeing UX ideas that are like, 10 X to where we are today.”

“There are tons of things in your app that just don't work well, and when your roadmap doesn't account for those, people start churning because they get frustrated, because somebody scrappier and newer comes out and creates something better that feels less hard…”

“And the one place in your company that has the most qualitative data, unfortunately, isn't UX, even though I would love it to be, but like, in UX research, you can't talk to 4000 people in a month, most months. Customer success is already doing that.”

“I mean, it's good that they take a lot from UX, and it is important to be people-centered, but the reality is the product manager serves the business. That's their role.”

“Turns out, like, people didn't care that much about UX because it was a once-in-a-lifetime transaction. In fact, they wanted it to take longer. Yeah. And turns out, People get more about, like, a 50 basis points difference, rather than, like, hey, like, I have…”

“And when the friction goes, suddenly the UX changes, and things that were possible but a pain become completely ordinary, and you just do them all the time.”