UX
2 statements across 1 episodes · 1 bullish · 1 bearish · 1 people on the record · first statement Jul 6, 2023 by Heather O'Neal · across every show →
Everything said about UX, oldest first
Jul 6, 2023 negative
O'Neal: Users churn when product roadmaps ignore usability bugs for features
“There are tons of things in your app that just don't work well, and when your roadmap doesn't account for those, people start churning because they get frustrated, because somebody scrappier and newer comes out and creates something better that feels less hard…”
Jul 6, 2023 positive
O'Neal: Customer Success Holds More Qualitative Data Than UX Teams
“And the one place in your company that has the most qualitative data, unfortunately, isn't UX, even though I would love it to be, but like, in UX research, you can't talk to 4000 people in a month, most months. Customer success is already doing that.”