System Of Record

“I don't think system of record is, I think it's a moat, but I don't think it's a ticket to growth. This is, I think, super important. And it's something that everyone on X gets wrong. It's great to have a system of record, which Workday has. It means churn eve…”

“If you just look into the system of record today, that data is insufficient for this grand vision that everybody has, that it becomes this autonomous enterprise or like the agency of these agents is increasing right over time.”

“One of the risks with the model you're describing is that the agents themselves will spin up what becomes like a de facto new system of record.”

“And any company which is still providing shelves, checklists, just kind of like these digital drawers, and then calling themselves system of record, Only based on that, that we are irreplaceable because system of record, I think they'll get wiped out.”

“My theory is the closer you get to literally the database is the value, i.e. A ledger, the more durable it is. The closer you get to be in a system of engagement, the less durable it is.”

“To me, businesses are a set of processes. They're not a system of record. Like, these are all process-based systems, right? Everything Alex has just said is totally true, but there are processes like reference checking or other things, and your ability to coor…”

“The less you are like that, a system of record, and the more you are some kind of system of work, the more likely you are to be disturbed, disrupted, and the less time you have to get shipped up.”

“So the agent companies have no option, but to also start building and offering a system of records. So every company I know is now trying to figure out how do I build the entire platform and not just a system that does some workflows. I think last year, everyo…”

“If you were up against a competitor who's an AI only product and you have the system of record, I promise you, your customers do not want to leave. They are far more interested in staying right where they are and having their data and their documents and all t…”

“Twenty-twenty-six is going to be the year that the dynamic agent layer overtakes the system of record.”

“So eventually, if these apps have to live in the long term, they have to marry the capabilities of AI with the fact that it becomes an enterprise system of record, right? A model is not going to become my system of record.”

“You can actually build an application just a layer on top of a legacy systems where it can able to give you immense value, but you will be replaced because a new tool comes. So it's like there is no stickiness to it, right? So you are actually as good as a wor…”

“I think in front of every system of record, there's going to be some system of work that does it, and it'll sit on top of the system of record for now, and if it does a good job, it will gradually displace, make irrelevant, or replace the system of record if t…”

“I don't think an MVP makes a ton of sense if you are replacing an existing system one to one.”

“The third thing is choose a system of records, document learnings, document results is such a big part. Otherwise it get lost. And after two years and new hires begin to do the same experiments you already did like two years ago and didn't work.”

“Ripping and replacing software is so painful, and it's incredibly hard to get people to do it. You've already trained your team on it. It has all of your information and data sitting in that system. It's just really hard to rip something out when it's there, w…”

“The most exciting insertion points are insertion points where you can become the system of record. And that is very hard because usually even if it's a shitty system of record, one exists. It's been building up over the years. It's got tons of data. It's very …”

“Lots of workflow tools claim to be sticky, but actually, unless you're some kind of system of record and you're really needed on a daily basis, a lot of engagement metrics Can actually paint a very different story to how the product is actually being used.”