Drift

“Sub-hundred K ARR, yeah, because drift was 50 and then everything was just like five, 10, 15 here and there. We went from there to a million ARR within four or five months because we just got a flurry of inbound.”

“They kicked Drift off five months ago. Drift will never come back. It is dead. It is completely dead.”

“Soon, you're going to be able to access crypto-native protocols, such as JITO, Drift, Kamino, and a lot of others, directly from these regulated financial super apps.”

“Poor drift, which sales off bot and Clary bot had a massive security breach and leaked cloudflare security data Z scalers, I mean, Salesforce data, cloudflare, Salesforce data, Z scalers, Salesforce data, tons of the cloud leader Salesforce data was all leaked…”

“Drift is the biggest failure in my life.”

“I would have a public company right now if I, if it wasn't for like all those carrots that I gave and candy bars and trophies.”

“I had 800 people, I had 200 in CS.”

“1.2.”

“By the way that I ran interview at HubSpot and Adrift, everybody, I would help, I have a panel of people interviewing, But I would always interview myself. I will do the informal, I will do the formal, I bring them in, and then I do the closing. But I let them…”

“It took a long time for all those things to clear up what it meant to sell for a billion in cash, right? A company that we grew to a hundred million in revenue, eight years of hard work, but I lost the dream of building a thirty billion dollar company or takin…”

“At Drift, I built in 2019 the first AISDR”

“Cause at Drift I had 800 people, like 250 in the customer organization. That, that cannot happen again because it wasn't working, right? That, that number of people didn't necessarily solve the problem.”

“And I have never seen a companies I've worked with, neither at Segment or at Drift, Gorgias, or Ram, and not in one of the companies I engage with, where we were able to get to fifty million on one channel. Not one.”

“A phrase, actually, we were talking about David Cancel before we started carrying the water, and this was a big theme when I joined Drift, and this is about how you can't be a good PM if you're not willing to do the hard, boring, unglamorous work of customer s…”

“I got to see two or three cycles of the same product, and that, I learned more from that than I did out of the, you know, year or so I spent doing other things each at a time, because you got to see the consequences of your decisions, and that's rare, and peop…”

“Yeah, it's probably the best thing I've ever done for my career, and I, I'm so grateful for the people who, whose idea was who supported me, you know, especially Adrift when that became such a part of what we were doing at that time.”

“And what we've done at AirMeets, at HubSpot, at Drift, is we've gotten people together on the team who want to be the, kind of, the life of the party of the team. So these people are empowered. I give them budget. I give them X amount of money per quarter. The…”

“We did this, you know, probably when we were like, fifty million at HubSpot. We did this kind of when we were at forty million at Drift. We're doing this now at AirMeet even sooner, right?”

“Well, one that really comes to mind is, I mean, it's been out there for a while, but Drift, you know, Drift comes out with a, with essentially like a chat bot for your website, which might be like the 30th chat bot for your website. And they don't say, Hey, he…”

“We have 223 SDRs at Snowflake. There's only one dedicated to inbound, and they monitor the drift bot.”

“I've myself Paid for drift couple years back of over 24,000 dollars a year, self-serve on a credit card without talking to anybody.”

“So our first big customer was Drift that we signed because they spoke at underscores event, like the CEO, David Kanceli spoke at underscores event. That was hosted by Goldcaster and underscore was our investor.”

“I see the drift is doing that because they've had the churn problem. So then they're trying to make their numbers look better. So they even refuse to take companies.”

“Basically what we've been trying to do from the beginning, which is invisible to everyone is that we are trying to build a new type of CRM. And we believe that we're doing that on a different type of data model, which is largely driven by conversation conversa…”

“We feel like we were probably the first ones that really did that from a website standpoint, which is like the sales qualification bot, right?”

“Look, I want to go into the most commoditized market possible, right? Really we're going, trying to go in the CRM market. And so I want to go in that red ocean, but what I want to understand going in is understand that it's a red ocean, understand that we need…”

“We believe that we've seen a 10 year acceleration in digital transformation in our market easily.”

“We're a way more enterprise solution. So, so we actually work with a band, we do all the user experience consulting and then we create an enterprise solution that's implemented. It's way more robust, robust versus drift, which is just kind of like a few questi…”

“So one thing that we teach our people is that on their sales pages and their landing pages, use any of the Facebook messenger lead magnets. So you could have like your chat widget, you could have a bar up top that has it and like an exit intent, use all that s…”

“And that once someone did it, eventually a lot of the other companies are going to get a lot of pressure to do the same thing.”

“Like for example, if you're an e-commerce company, like we end up getting less customers that way. If we were, if you're a B to B SaaS company, you'd see more. I imagine that both drift and intercom have seen like similar growth sort of based on where they're …”

“So I believe, I mean, both Intercom and Drift, the good thing, they both have money, and they both are locked in the battle in United States. Yeah. We have an entire Southeast Europe empty, so Europe is massive for us, Southeast Asia is massive, and India has …”

“Neither intercom nor drift provides the service. I mean, it's too hard to integrate your services.”

“So for the companies, I mean, for the mid-market companies who try to hit the bottom of the pyramid where internet has just reached, but education is not there yet, neither Drift nor Intercom can do anything. I mean, the English, the mixed languages have to be…”

“So it's appreciably less. We operate on a freemium model. You know, our whole product, we give away for free. We limit it to two account users, but for the majority of our Who we believe will be our business, which is small to medium sized businesses to accoun…”

“The amount of them that are going from the bot into wanting to interact with a human is very small.”