Chat Interface

“And so the chat interface doesn't capture that user intent, that user behavior right now, which is why it was never a great fit for advertising. And it also fundamentally corrupts the trust that people have when they go into a product and they want the accurat…”

“It's good in some areas, terrible in others. I think for the travel use case, it's terrible.”

“Chat is a great way of expressing your intent. It's a good way of communicating with the machine, but it's not a great output. Where in many cases, what you want back is an artifact.”

“A lot of the use cases that I saw last year were more of slap chat on your data, right? And that was, you know calling themselves an AI product. And this year, a ton of companies are really rethinking their user experiences. And their workflows and all of that…”

“I still think there's a place for the user interface that has, you know, well-crafted inputs for you to get something done. Like, I still think that beats chat interfaces in many cases.”

“It will reinvent itself in the chat world.”

“I do not subscribe to the belief that everybody's going to want a single chat interface as their only interface within B to B software.”

“What a chat interface can do for you, it's like nowhere near saturated, because you could ask a chat interface, like, please cure cancer. A model certainly can't do that yet. So I think the text interface style can go very far, even if for the chit chat use ca…”

“And I feel that even at some point it would not even chat interface. Also, I feel as a stepping stone, probably it will go beyond that. It would just be wherever they are in an application and it will become that contextual that even chat interfaces would also…”

“A chat interface is a freaking boring way to interact with a computer.”

“We don't believe the chat interface is the final boss for AI user experience. We think that there's a reason yours exists and the command line didn't work. Otherwise DOS will be the biggest operating system.”

“These kind of dashboard interfaces are these bird's eye views of what's happening. To me, this feels like a glimpse of what's coming in the future where you're able to kind of manage and oversee and give different assignments.”

“Definitely not. It's the command line starting point of this new frontier, like the MS-DOS was, you know, way back when.”

“The history of Farox is, it's a pretty experienced team. The first three to four months, we built a guard mode agent that knows everything about every customer with a chat interface. This does not work.”

“We learned that customers, in fact, don't like chat, right, to book and to browse. Like, they like chat for customer service, they like chat for, like, notifications, but they do not like chat for searching and browsing, because it just became so frustrating, …”

“AI can become really powerful when you're building into your application, not as a chat interface, but really as something that disappears and becomes part of it.”

“Chat as an interface onto everything, I don't think makes sense. I don't want to have to type out explicitly my instructions to get stuff done. Like sometimes I just want to click some buttons and go through a GUI and get the job done. So yeah, I don't think l…”

“Chat is more of like a UX paradigm shift. So it takes, you know, what used to be a graphic, you know, graphic user interface. And turns it more into a command line.”

“And I think we're going to see the same thing happen, ah, in some of these chat interfaces. If you start to realize, wait, I just like the types of answers I get better here. I get better insights. I get answers that speak to me more that, you know, express th…”

“While in the next five or 10 years I think we will get far more used to using it that way I think the low-hanging fruit right now is just using the large language model To actually do the sort of knowledge work that a human being could do, and then package it …”

“I mean, this is why I think the chat interface is wrong. Like I actually think there is value accrued to really great UX, like good copy, good you know, interaction design, information hierarchy you know, being able to approach a product and say like, this is …”

“You're going to have an edge on other people. If you're providing AI that's not accessible in a chat bot, like people are using a ton of chat and like, it's a really valuable service area. Like it's clearly valuable because people are using it, but I think pro…”

“Chat as an interface is skeuomorphic. So in the early days, when we made word processors on our computers, they had notepad lines because that's what we understood you know, these like objects to be chat. Like texting someone is something we understand. So tex…”

“And it's not delivered in a chat interface. And we did it deliberately because we haven't, we don't think chat interface is definitely the most optimal way to consume and kind of produce information.”

“I think in general, the integration of chat is going to be into everything, and it's not really unique to IoT.”