Intercom, every mention
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every year anyone Harry Stebbings 544Des Traynor 46Eoghan McCabe 26Jason Lemkin 19Rory O'Driscoll 7Anna Khan 5Hubert Palan 3Hiten Shah 3Amjad Masad 2Akshay Kothari 2
Verbatim, from the transcripts: the passages where Intercom comes up
Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
- ▶ 1:01:21 Harry Stebbings How many people are in intercom right now? 3 times in the scene
- ▶ 1:04:50 Des Traynor Cause in four or five years, intercom will be a lot bigger and a lot more complex with a lot of new problems than it is today.
- ▶ 1:05:43 Harry Stebbings What's the hardest element of your role with Intercom today? 6 times in the scene
20VC: The Twilio Memo: Bessemer's Byron Deeter on How a $125K Initial Check Became Bessemer's Largest Position, What The Influx of Late-Stage Capital Means For Venture Today & Why The Incumbent Advantage Is Now An Incumbent Disadvantage
- ▶ 0:35 Harry Stebbings To name a few of the investments, Twilio, which we focus on today, Service Titan, HashiCorp, Canva, Intercom, DocuSign, SendGrid, the list goes on.
20VC: Basecamp CEO Jason Fried on His Relationship To Risk, Money, Vulnerability and Self-Doubt, Fantasising About Being Fired, How To Optimise Decision-Making and Minimising Regret
- ▶ 0:37 Harry Stebbings Jason's also the co-author of the widely acclaimed Rework, and has made several angel investments in the likes of Intercom, Gumroad, and Hodinkee, to name a few.
20VC: Why "Founder Insight" is Overrated, Why Big and Bold Product Visions Can Be Dangerous & Why Getting To Product Market Fit by Accident Can Lead to Danger with Hubert Palan, Founder & CEO @ ProductBoard
- ▶ 19:52 Hubert Palan Zendesk, Intercom, Drift. 2 times in the scene
- ▶ 36:02 Hubert Palan Des Treynor is an angel, the more traditional angel, and I learned so much from him about product strategy, the co-founder of Intercom, so I would, I would mention him.
20VC: Twitter Co-Founder Biz Stone on The 3 Stages of Wealth, The Return To Twitter in 2017 and the Associated Missions and Challenges & Why Silicon Valley is not an "Insiders Only" Universe?
- ▶ 0:08 Harry Stebbings If you listened to one of my favourite episodes from last year, Owen McCabe at Intercom, he said Biz Stone was one of the most influential people to his journey, and today I'm so thrilled to be joined by Biz, best known as the co-founder… 2 times in the scene
- ▶ 1:54 Harry Stebbings As I said to you before, I've spoken to so many of our mutual friends before the show, everyone from Fred to Bijan to Evan to Owen at Intercom.
- ▶ 24:45 Harry Stebbings You know, I think not many people know, but like investing in Nest, Square, Slack, Intercom.
20VC: Robinhood Founder Vlad Tenev on The Single Most Important Thing Leadership is Responsible For, How To Manage Fear and Self-Doubt as a Leader & The Future of Fintech; Bundled or Unbundled
- ▶ 14:53 Harry Stebbings And, you know, I had like Owen from Intercom on the show the other day, and he was saying about how actually challenging it was for him being kind of a relative first time founder, seeing it scale to the size it did.
20VC: Intercom Founder, Eoghan McCabe on How To Deal with the Weight of Expectation, Having Your Identity Tied To Your Company, How To Be Your Authentic Self Even with Stakeholders & Why There Are No Rules
- ▶ 0:08 Harry Stebbings And so with that, I'm thrilled to welcome back to the hot seat, Owen McCabe, a technology entrepreneur who has started a number of companies, the most notable of which, Intercom, the conversational relationship platform. 4 times in the scene
- ▶ 2:32 Harry Stebbings But that is enough of my dulcet tone, so now I'm very excited to hand over to Owen McCabe, chairman at Intercom.
- ▶ 3:01 Harry Stebbings And so for those that missed our first episode, how did you make your way from Ireland into the world of startups and come to plan one of the Valley's greats in the last decade with Intercom?
- ▶ 3:22 Eoghan McCabe And with Intercom, I saw an opportunity to help online businesses just more easily and effectively connect with their customers and have a lot more fun doing it too. 2 times in the scene
- ▶ 6:58 Harry Stebbings But like for you, especially, you know, you were CEO of Intercom for many years, and then making a transition to chairman today, obviously you're not as operationally involved as you are as CEO, daily, daily, grinding, 24 hours a day. 2 times in the scene
- ▶ 17:41 Eoghan McCabe Maybe on the face of it, I think any Intercom employees listening to this will know that there's a difference between my hyperbole and the facts on the ground, which is that we question everything, but we have structure and rigor and… 2 times in the scene
- ▶ 21:10 Eoghan McCabe I'm pretty sure that all other things being equal, if I was able to go back in time and start Intercom again, by this stage, it probably would be 10 exercise only because I now know that I can think bigger, and that simply doing so gives…
- ▶ 25:34 Harry Stebbings Which angel has done the most to help build Intercom, and how so? 3 times in the scene
20VC: Cyan Banister on Her Relationship To Money, Risk, Her Investment Decision-Making Process, Why We Will See A Reckoning in the Early Stage Market, Her Biggest Takeaways from HQ Trivia & The Future of Silicon Valley
- ▶ 52:33 Harry Stebbings As always, I so appreciate all your support, and I can't wait to bring you another fantastic episode this coming Thursday with Owen McKay but at Intercom.
20VC: The 4 Phases of Effective Decision-Making, The No 1 Quality of Good Decisions, How To Approach Effective OKR Setting, & How To Optimise and Improve Your Operating Cadence with Shishir Mehrotra, Founder & CEO @ Coda
- ▶ 0:42 Harry Stebbings With that, I do want to say a huge thank you to Daniel at Spotify, Quentin Clark at GC, Sridhar at Neva, and Dez Trainer at Intercom for some fantastic questions and suggestions today.
- ▶ 31:18 Shishir Mehrotra Mine is heavily driven by a thing I read from, do you know Des Trainor over at Intercom?
20VC: Why Few Firms Are Doing True Early Stage Investing Today, Why Founders Should Spend Time with Analysts When Raising & The Rise of Pre-Empting Rounds and How To Know When To Engage vs Wait with Anna Khan, General Partner @ CRV
- ▶ 0:28 Harry Stebbings Intercom, New Voice Media, TSM, and Zylo.
- ▶ 4:22 Anna Khan Coming together in one role, which I then quickly fell in love with, and I spent six great years at Bessemer, where I sourced companies like Intercom and New Voice Media for the firm, and worked with some incredible founders at SendGrid,…
- ▶ 9:51 Anna Khan And great examples of that, like real companies, Intercom, which I sourced,
- ▶ 12:37 Anna Khan At intercom. 2 times in the scene
- ▶ 22:14 Anna Khan Because going back to the point I made about Owen and Intercom, it's really hard to forget the person that bet on you when no one knew your name or used your product, and I think that is sort of that secret weapon that early stage funds…
20VC: Chamath Palihapitiya on Why IPOs and Direct Listings Are Broken, Turning Social Capital Into A Combination of Berkshire Hathaway, Koch Industries and The Red Cross, Why Forecasts Are Worthless, What Creates True Defensibility & Why You Have To Be Pr
- ▶ 0:21 Harry Stebbings Social's portfolio includes the likes of Slack, Yammer, Front, Intercom, and Carter, to name a few incredible companies.
20VC: Index Ventures Partner, Mark Goldberg on The Questions Founders Must Ask A Multi-Stage Fund Before Taking Their Money At Seed, Why Most Angels Will Lose Their Money & Why We Will See Our First $100Bn Neo-Bank Shortly
- ▶ 0:33 Harry Stebbings As for Mark, since joining Index, he's largely specialized on all things financial services, and he sits on the board of Plaid, Nova Credit, Intercom, Pilot, and more incredible companies.
20VC: Why Raising A Mega-Round Makes Your Life Harder Not Easier, Why Your Board Is Not Your Boss and Lessons on Successful Board Management & The Biggest Breakpoints in Company Scaling with Emmanuel Schalit, Founder & CEO @ Dashlane
- ▶ 2:14 Harry Stebbings Point is currently invite only, and fortunately for listeners of 20 Minute VC, they have created a special invite code for you, two zero VC, and you get 500 points for signing up, so go to point.app to learn more, and remember to use the… 2 times in the scene
- ▶ 37:43 Harry Stebbings Well, that's Intercom's motto. 8 times in the scene
- ▶ 38:02 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
20VC: Why Startup Valuations Are Not As Overpriced As You Think, How To Determine Whether An Investor Is Truly Aligned To Your Mission and What 2 Traits Make The Truly Special Board Members with Jason Brown, Founder & CEO @ Tally
- ▶ 2:18 Harry Stebbings Point is currently invite only, and fortunately for listeners of 20 Minute VC, they have created a special invite code for you, two zero VC, and you get 500 points for signing up, so go to point.app to learn more, and remember to use the… 7 times in the scene
- ▶ 3:02 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
- ▶ 29:43 Harry Stebbings Well, that's Intercom's motto. 8 times in the scene
20VC: Why Speed Is The Biggest Differentiator a Founder Can Have, How To Hire Seasoned Tier 1 Talent To An Early Stage Startup & How To Start, Scale and Manage Remote Teams with Domm Holland, Founder & CEO @ Fast
- ▶ 2:16 Harry Stebbings Point is currently invite only, and fortunately for listeners of 20 Minute VC, they have created a special invite code for you, two zero VC, and you get 500 points for signing up, so go to point.app to learn more, and remember to use the… 3 times in the scene
- ▶ 36:59 Harry Stebbings Well, that's Intercom's motto. 7 times in the scene
- ▶ 37:17 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
20VC: Why Pre-Product Market Fit Is About Systems Design Not Engineering, The Right Way For Leaders To Approach Wartime Leadership Today & A Guide To Recruitment Forward Planning with Ryan Denehy, Founder & CEO @ Electric
- ▶ 2:15 Harry Stebbings Point is currently invite only, and fortunately for listeners of 20 Minute VC, they have created a special invite code for you, two zero VC, and you get a thousand points for signing up, so go to point.app to learn more, and remember to… 6 times in the scene
- ▶ 2:59 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
- ▶ 36:17 Harry Stebbings Well, that's Intercom's motto. 6 times in the scene
- ▶ 36:35 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
20VC: Webflow's Vlad Magdalin on The Journey To Breakeven and Raising A Monster $72m Series A, The Single Most Important Question To Ask When Determining Which Investor To Select & The Challenges of Founders Angel Investing
- ▶ 1:48 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 2:07 Harry Stebbings The Intercom messenger helped Unity get proactive with their visitors.
- ▶ 39:16 Harry Stebbings That's Intercom's motto. 7 times in the scene
20VC: Reddit CEO Steve Huffman on Scaling Teams; What Works and What Does Not, A CEO's Relationship with Stress and Managing It & How To Structure Internal Decision-Making Effectively
- ▶ 2:09 Harry Stebbings That's Intercom's motto. 6 times in the scene
- ▶ 32:38 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 32:57 Harry Stebbings The Intercom messenger helped Unity get proactive with their visitors in just
20VC Exclusive: Roy Bahat on Bloomberg Beta's New Fund, The Truth About Valuation That Very Few VCs Will Tell You & Why Founders of Venture Backed Startups Make The Best Angels
- ▶ 2:05 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 40:10 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 40:28 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
20VC: Guild Education's Rachel Carlson on The Benefits of Scaling Startups Outside of Silicon Valley, Why Mission and Margin Are So Tightly Integrated & Why Mums Are The Most Under-Utilised Asset In The Economy
- ▶ 2:00 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 2:18 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
- ▶ 32:59 Harry Stebbings That's Intercom's motto. 8 times in the scene
20VC: Brad Feld on Why Market Size At Early Stage Is Not Helpful, His Biggest Learnings From The Boom & Bust of The Dot Com and How The Best VCs Work For Their CEOs
- ▶ 2:09 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 49:31 Harry Stebbings That's Intercom's motto. 6 times in the scene
20VC: Kapwing Founder Julia Enthoven on Why Marketing Innovation Is As Important As Product Innovation, Why Every Company Is Becoming A Media Company & The Benefits Of Not Raising Money Too Early
- ▶ 1:55 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 32:36 Harry Stebbings That's Intercom's motto. 6 times in the scene
20VC: Mercury Founder Immad Akhund on Why Angel Investing Makes Founders Better Operators, The Right Way For Founders To Discuss and Present Competition To Investors & How To Think About Your Initial Wedge Into The Market and How It Expands Over Time
- ▶ 1:53 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 2:11 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors in just
- ▶ 33:00 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 33:19 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
20VC: Clearbit Founder Alex MacCaw on How To Successfully Negotiate with Investors, What Value-Add Do VCs Really Bring & Why You Should Only Have Operators on Your Board
- ▶ 1:47 Harry Stebbings That's Intercom's motto. 8 times in the scene
- ▶ 2:05 Harry Stebbings The Intercom messenger helped Unity get proactive with their visitors.
- ▶ 31:05 Harry Stebbings That's Intercom's motto. 6 times in the scene
20VC: Scale Founder Alex Wang on How To Hire Incredible Talent Before You Are A Hot Company, Why Beating Competition Is Not As Clear Cut As Investors Believe & Why AI Is Under-Hyped Today In Terms of Total Impact
- ▶ 2:14 Harry Stebbings Rather than ads and clickbait to drive revenue, they're focused solely on the data and research tools, and with over 30,000 users, after just a month and a half, and one user calling Atom the Robin Hood of Bloomberg, the sky is the limit,… 7 times in the scene
- ▶ 3:00 Harry Stebbings The Intercom Messenger helped Unity get proactive with their customers.
- ▶ 30:20 Harry Stebbings Well, that's Intercom's motto. 4 times in the scene
20VC: InVision Founder Clark Valberg on Why True Leadership is Like Writing, How To Be Truly Self-Aware & The Fundamental False Premise of Entrepreneurship
- ▶ 2:34 Harry Stebbings Well, that's Intercom's motto. 4 times in the scene
- ▶ 32:51 Harry Stebbings Well, that's Intercom's motto. 7 times in the scene
- ▶ 33:12 Harry Stebbings The Intercom Messenger helped Unity get proactive with their customers.
20VC: Hiten Shah on The Right Way To Think About Depression, Control and Burnout, Why Nobody Really Knows What They Are Doing and How One Should Receive Advice As A Result & How To Gain Self-Awareness As A Leader
- ▶ 2:37 Harry Stebbings Well, that's Intercom's motto. 6 times in the scene
- ▶ 2:58 Harry Stebbings The Intercom Messenger helped Unity get proactive with their customers.
- ▶ 27:43 Hiten Shah What they decided to do, which no one had done in the market before then, the market is, there's Intercom, there's Drift, there's Olark from back in the day, and a number of other products that are out there in the market now, a ton of… 3 times in the scene
- ▶ 49:03 Harry Stebbings Well, that's Intercom's motto. 8 times in the scene
20VC: Bessemer's Byron Deeter On Lessons From Investing in 14 $Bn Companies, What The Heck Is Going On In Cloud Today and Why Cloud IPO Floodgates Are About To Burst Open
- ▶ 0:40 Harry Stebbings Byron's investments include the likes of Twilio, Intercom, SendGrid, Gainsight, Box, DocuSign, and many more incredible companies.
20VC: Why You Must Have A Customer Acquisition Strategy From Day 1, How To Test and Validate Ideas At Speed & Why You Should Speak To Investors Before Starting Work On Your Idea with Kulveer Taggar, Founder @ CEO @ Zeus Living
- ▶ 2:10 Harry Stebbings And Intercom offers a new and better way to acquire, engage, and retain customers. 4 times in the scene
- ▶ 30:45 Harry Stebbings And last, but by no means least, to scale, you need customers, and Intercom offers a new and better way to acquire, engage, and retain customers. 6 times in the scene
20VC: Y Combinator's New President, Geoff Ralston on The Single Most Important Perspective An Investor Can Provide A Founder, The Biggest Lessons From Working Alongside Paul Graham & Why You Will Lose As An Investor If You "Profile Invest"
- ▶ 2:12 Harry Stebbings To scale, you need customers, and Intercom offers a new and better way to acquire, engage, and retain customers. 5 times in the scene
- ▶ 33:17 Harry Stebbings And last but by no means least, to scale, you need customers, and Intercom offers a new and better way to acquire, engage, and retain customers. 4 times in the scene
20VC: Front's Mathilde Collin on Why Discipline Is More Important Than Vision, The Right Way To Approach Investor Updates and Director Reports & How To Effectively Structure 1-1s
- ▶ 2:16 Harry Stebbings And last but by no means least, to scale, you need customers, and Intercom offers a new and better way to acquire, engage, and retain customers. 4 times in the scene
- ▶ 32:21 Harry Stebbings And Intercom offers a new and better way to acquire, engage, and retain customers. 5 times in the scene
20VC: Softbank Managing Partner, Jeff Housenbold on How Softbank Approach Portfolio Construction, Their Optimal Investment Decision-Making Process and What Excites Softbank Most In Opportunities Today
- ▶ 3:19 Harry Stebbings And Intercom offers a new and better way to acquire, engage, and retain customers. 5 times in the scene
- ▶ 32:57 Harry Stebbings To scale, you need customers, and Intercom offers a new and better way to acquire, engage, and retain customers. 3 times in the scene
20VC: How To Build True Human Relationships with VC Pre-Investment, Why Valuation Is Not The Only Term and When To Take Lower Offers & How To Approach Mental Health As A Founder with Jon Dishotsky, Founder & CEO @ Starcity
- ▶ 3:09 Harry Stebbings And last, but by no means least, to scale, you need customers, and Intercom offers a new and better way to acquire, engage, and retain customers. 2 times in the scene
- ▶ 30:09 Harry Stebbings To scale, you need customers, and Intercom offers a new and better way to acquire, engage, and retain customers. 2 times in the scene
20VC: Kleiner Perkins' Mamoon Hamid on The Strategy Behind The New $600m "Back To The Future" Fund, The Truth To Price Sensitivity at Series A & Why Venture Team Building Is Like Basketball Team Building
- ▶ 0:55 Harry Stebbings Figma, Intercom, Netscope, Slack, and Yammer, just to name a few.
- ▶ 2:04 Harry Stebbings And Intercom offers a new and better way to acquire, engage, and retain customers. 6 times in the scene
- ▶ 31:43 Harry Stebbings And last but by no means least, to scale, you need customers, and Intercom offers a new and better way to acquire, engage, and retain customers. 4 times in the scene
20VC: Clearbanc's Michele Romanow on Why 40% of VC $ Raised Today Goes To Google and Facebook, How To Create A Financing Mechanism For The Repeatable Parts Of Your Business & Why We Need To Stop Celebrating Fundraises
- ▶ 3:06 Harry Stebbings And last, but by no means least, to scale, you need customers, and Intercom offers a new and better way to acquire, engage, and retain customers. 5 times in the scene
- ▶ 30:22 Harry Stebbings And Intercom offers a new and better way to acquire, engage, and retain customers. 3 times in the scene
20VC: Why Consumer Brands Must Embrace Physical Retail To Avoid Inflated Online CACs, How To Alter Fund Strategy When Investing In Consumer Retail & Why The Era of The 1,000 Store Brand Is Over with Brendan Wallace, Founder and Managing Partner @ Fifth Wa
- ▶ 3:19 Harry Stebbings And Intercom offers a new and better way to acquire, engage, and retain customers. 5 times in the scene
- ▶ 37:05 Harry Stebbings And Intercom offers a new and better way to acquire, engage, and retain customers. 3 times in the scene
20VC: Okta Founder Frederic Kerrest on Why You Want To Be A Monopolist In A Small Market, The Biggest Challenges in Scaling Okta To IPO and Being a16z's First Ever Fund Check
- ▶ 3:02 Harry Stebbings Run and scale a technology company, and their guides are often written by or feature people like Elad Gill, experts in their space who you've probably heard on this very podcast, and you can read my favorite guide on scaling engineering… 5 times in the scene
- ▶ 35:15 Harry Stebbings And Intercom offers a new and better way to acquire, engage, and retain customers. 5 times in the scene
20VC: Why Lead Lime's Series D Funding Round, Why Engineers Are Underpaid & Why 74% of US Venture Firms Still Do Not Have Female GPs
- ▶ 2:44 Harry Stebbings Stripe gives you the information you need to start, run, and scale a technology company, and their guides are often written by or feature people like Elad Gill, experts in their space who you've probably heard on this very podcast, and you… 3 times in the scene
- ▶ 44:29 Harry Stebbings And Intercom offers a new and better way to acquire, engage, and retain customers. 5 times in the scene
20VC: Buffer's Joel Gascoigne on The Moment The Founder Is No Longer The Boss, The Questions Founders Must Ask Their VCs and Why We Need A Spectrum of Different Financing Mechanisms Other Than VC
- ▶ 1:36 Harry Stebbings And speaking of incredible products, Intercom was founded in 2011 by 3 times in the scene
- ▶ 30:51 Harry Stebbings And speaking of pillars of your organization, Intercom offers a new and better way to acquire, engage, and retain customers. 5 times in the scene
20VC: Spark Capital's Alex Clayton on How The Best Growth Investors Source, Evaluate and Win Deals, Why Market Depth Is Crucial When Analysing Markets & Why Capital Is Only A Temporary Competitive Advantage
- ▶ 2:02 Harry Stebbings And speaking of incredible products, Intercom was founded in 4 times in the scene